Delivery Dispatcher

Description

Join Our Team - Find Your Future!

Position Summary:

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!

• Dental insurance and Vision Insurance

• Company Provided Life insurance, Short-term and Long-Term disability

• 401(k) plan with company match

• Paid time off and paid holidays

• Tuition assistance for employees and scholarships available for employees’ children

• Discounts on our products and services

• Opportunities for growth throughout our footprint.

Essential Functions:

• Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:

• If a delivery cannot be made or completed

• To resolve after hours service requests

• Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.

• Assigns same-day deliveries to the appropriate driver.

• Communicates with Routing Specialist the following:

• Exceptions about truck and driver availability for next day or week

• Coordination of repairs, maintenance, and inspection of vehicles

• Driver manifests

• Customer run-outs so that adjustments can be made to account

• Returning tickets per route for prior day’s deliveries

• Reviews with Delivery Manager the following:

• Driver manifest

• All exceptions (off trace, overtime, misdelivery, accidents, spills, etc.)

• Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.

• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)

• Participates in annual market performance goals.

Other Attributes Required:

• Strong communication and interpersonal skills

• Planning and scheduling skills

• Ability to work in a team environment

• Analytical skills

• Technology/computer skills

• Ability to hold others accountable

• A commitment to exceptional customer relations

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone

Equal Opportunity Employer

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