Field Service Representative - Power Distribution/Electrical

Great people make Schneider Electric a great company. Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Schneider‑ and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused and passionate about the work they do. We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices and laptops for daily professional use. This is a site‑based position with occasional non‑standard hours. There is a 40‑hour guarantee (+ overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. Typical Day Pre‑site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support and District Service teams Completion of field service reports, expense reports, preventive maintenance and startup data sheets Working with your Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom Additional Activities Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air Assist senior technicians and support Project Management on larger system start‑ups Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects Act on behalf of the District Service Manager to resolve operational issues as required Qualifications An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines Ability to read blueprints/schematics Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components 2+ years of field service repair and customer service with UPS (Uninterruptible power supply) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment 2+ years in Field Services or equivalent industry experience Good safety practices and adherence to company safety procedures and policies (lock‑out/tag‑out, compliance with all safety programs, and completion of safety‑related trainings on time) Identify hazards present in the work area and report safety matters, incidents and near misses to management or safety representative NFPA‑70E or OSHA experience preferred Safe driving and vehicle operations skills Skill in utilizing test and diagnostic equipment Experience reading and interpreting schematics, drawings and operation manuals Ability to write service reports, correspondence and procedures; effectively present information and respond to customer questions Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds Work outside in a variety of environmental extremes such as heat, cold, rain and dust Remain in a standing position for extended periods, including working in small confined spaces English proficiency required to communicate with customers and team members Proficient in basic computer skills and systems including Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources Compensation and Benefits For this U.S. based position, the expected compensation range is $68,000 – $102,000 per year, which includes base pay and short‑term incentive. The range applies to candidates located within the United States. Individual pay is determined by performance, knowledge, job‑related skills, experience and relevant education or training. Benefits include: medical, dental, vision and basic life insurance; Benefit Bucks; flexible work arrangements; paid family leaves; 401(k) with match; well‑being programs; 12 holidays per year and 15 days of paid time off per year (pro‑rated in the first year). Additional benefits: company stock purchase opportunity (eligibility depends on start date) and military leave benefits. Video: Learn more about working with us: Equal Opportunity Employer Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. #J-18808-Ljbffr Schneider Electric