IT Project Manager

Project Manager, Professional Services

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

At Greystone, a New Charter Company, we are seeking a Project Manager, Professional Services to lead multiple project teams in delivering simultaneous medium and large sized IT projects while exceeding customer expectations.

This is a remote position within the United States, working Mountain Standard Time (MST) hours.

Core Responsibilities

The Project Manager, Professional Services is responsible for leading multiple project teams to deliver simultaneous medium and large sized IT projects, exceeding customer expectations for each project. This includes, but isn't limited to:

• Effectively managing internal and external resources and schedules throughout the entire project lifecycle
• Partnering with IT resources to own project delivery and client satisfaction
• Enhancing systems and processes that ensure availability and optimal function of the project teams
• Actively and effectively document throughout the project lifecycle leveraging project management templates
• Promoting the use of industry standard processes and frameworks, and the adhering to internal control practices within IT

Preferred Skills & Experience

• 1-3 years IT Project Management or coordination experience
• Previous Managed Service Provider experience supporting multiple client engagements
• Strong attention to detail, and an ability to execute with precision while juggling multiple projects and priorities
• Ability to collaborate and earn influence with diverse sets of technical people across different service lines for a positive project outcome
• Experience establishing and maintaining relationships with internal stakeholders at various levels of the organization
• Strong ability to communicate effectively with external stakeholders, from end users to C-Suite executives
• Working knowledge of Microsoft platforms (e.g. Office 365, Active Directory, Azure, and all other current flavors of Windows)
• Excellent organization, communication, and time management skills
• Ability to take ownership of complex situations and protect team members

Preferred Attributes

• The ability to understand business problems through a technology lens
• The desire to work as part of a team and act as a mentor to others
• The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
• Critical thinking aptitude and troubleshooting experience
• Empathy for our customers and what they're going through
• Curiosity about technology and the ability and motivation to learn independently
• Professional confidence, despite ambiguity
• Excitement about solving problems
• Strong analytic and logical decision making
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience

Some of the things our team members enjoy, include:

• Competitive wages | The salary range is expected to start between $75,000-90,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
• Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
• Maternal and paternal leave
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility
• Yearly work anniversary rewards
• Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we're investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.