Vanpool Service Representative (3)

Job Title

Vanpool Service Representative

Job Description

Under the direction of the Supervisor of Vanpool Services, the Vanpool Service Representative is responsible for managing Vanpool programs in compliance with Pace policies and procedures and Federal Transit Administration (FTA) and Department of Transportation (DOT) regulations. Vanpool Services Representative is a safety-sensitive position that manages multiple Vanpool projects and serves a resource to Vanpool customers in the six (6) county Regional Transportation Authority (RTA) region:

1. Acting as primary Pace contact for Vanpool drivers, riders, and various agencies, organizations, and vendors.
2. Providing assistance on all aspects of the Pace vanpool program and delivering personalized service to assigned vanpools.
3. Teach/conduct Vanpool Driver Training Class covering VIP operation and administrative procedures.
4. Overseeing vanpool group formations, driver approval process, and van deliveries.
5. Processes vanpool driver and participant applications and other vanpool-related forms.
6. Preparing various reports and collecting and tracking information pertaining to program operation.
7. Performing other duties as assigned.

Qualifications

Education:

Must have an Associate's degree in Business Administration or a related discipline, or an equivalent combination of education and work experience. Bachelor's degree preferred.

Experience:

Must have at minimum, three (3) years of highly responsible customer service experience or equivalency. Must have experience in conducting training or presentations, project management and interpersonal/group dynamics.

Certifications:

Must have a valid Illinois, Wisconsin or Indiana Driver's License with a good driving record.

Must be able to obtain Vanpool Driver Training Certificate and Reasonable Suspicion Training Certificate within 60 days of employment.

Proficiencies:

Must have intermediate level proficiency in the use of computer software, specifically with Microsoft Office Suite applications (Outlook, Word, Excel, SharePoint, and PowerPoint), and Adobe.

Experience with Oracle and Apex preferred.

Must demonstrate excellent reading comprehension and verbal and written communication skills; effective customer service, public speaking, and interpersonal skills; problem solving, analytical and critical thinking skills.

In addition, attention to detail, strong math and organization skills, the ability to maintain confidentiality, prioritize while multi-tasking, and the ability to meet deadlines while working in a dynamic environment is required.

Must be capable of working both independently and collaboratively with other team members.

Physical Requirements

Must be able to sit for extended periods, lift, carry, push, and lift objects weighing up to 25 pounds.

Working Conditions

Work is primarily performed in an office environment. Travel may be required to Pace project sites within the six-county RTA region, and as needed be able to travel outside of the RTA region for audit, training, or other purposes. Work is sometimes performed in an outdoor environment where you will be required to inspect and operate vehicles in extreme weather. Must be open to work schedule changes as necessary to meet organizational needs.

This is a safety-sensitive position, subject to random drug and alcohol testing.

This position is eligible for a hybrid work schedule after successful completion of 6-month job introduction period.

Salary

Full Salary Range: $50.467-110,273

Salary Midpoint: $80,370

Anticipated Starting: $65,418-80,370

Pace provides full pay ranges so candidates can consider their growth potential.

Benefits Summary

BENENFITS SUMMARY

About Us

Pace, the Suburban Bus Division of the Regional Transportation Authority ("Pace"), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.

As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.

Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at View email address on click.appcast.io.

Job Info

• Job Identification 218
• Posting Date 01/12/2026, 09:58 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations 550 W Algonquin Rd, Arlington Heights, IL, 60005, US (On-site)