Client Success Manager

Get AI-powered advice on this job and more exclusive features. Chief Growth Officer @ OTM | Marketing & Sales for B2B Businesses OTM, an award-winning growth strategy and marketing agency, is seeking an experiencedClient SuccessManagerto join our team. But here’s the thing: we’re not your typical marketing agency. We are a marketing and sales consultancy . That means we’re obsessed with business outcomes. Every marketing tactic, every campaign, every project we implement for our clients is tied directly to measurable results. Our work is highly consultative, rooted in strategy, and executed with precision. We partner deeply with our clients to identify opportunities, solve problems, and deliver marketing initiatives that move the needle. As a Client Success Manager, you won’t just manage accounts: you’ll be a trusted business advisor, a strategic thinker, and the driving force ensuring that our clients see the business impact of every project we deliver. You’ll need to be just as comfortable leading a strategic discussion about revenue growth as you are overseeing the timeline and budget for a website launch or integrated campaign. You must also be ready to report results — good or bad — with clarity, context, and confidence , helping clients see both progress and opportunities for improvement. This is a hybrid role based out of our Downtown Fort Collins office, with the flexibility to work remotely part of the time. Our clientele focus is in the B2B, Housing, Medical, and Automotive space. Experience in any of these sectors is preferred. Responsibilities Drive client success and retention by building relationships rooted in care, curiosity, and strategic insight Serve as the bridge between big-picture strategy and tactical execution , ensuring all projects deliver measurable business value Conduct deep analyses of client business operations to uncover opportunities for overall account improvement and growth Report data and outcomes to clients consistently, providing transparent, thoughtful insights — even when results are down — and recommending actionable next steps Manage multiple client accounts, projects, and priorities simultaneously with responsiveness, efficiency, and grace under pressure Apply mental models, frameworks, systems thinking, and second-order thinking to anticipate challenges and uncover hidden opportunities Oversee timeline and budget management for multiple marketing and sales projects, ensuring on-time and on-budget delivery Lead project management , from scoping and building projects to managing finances and resource allocation Work closely with teams to implement solutions — from marketing campaigns to sales enablement initiatives — and ensure they deliver on promised outcomes Demonstrate creative problem-solving and grit , rising to the occasion when challenges arise and finding solutions that move work forward Monitor results, measure impact, and continually optimize strategies for sustained success Role Requirements 8+ years of professional experience with proven success in relationship management, business strategy, marketing, communication, or related fields Strong business acumen with the ability to connect marketing and sales tactics directly to business outcomes Expertise in timeline and budget management, project building, and financial tracking for client work (note: administrative project management support is provided to all CSMs) Exceptional multitasking ability and a track record of timely client communication (measured in hours, not days) Advanced strategic thinking skills, including pattern recognition, systems thinking, second-order thinking, and problem-solving grit Excellent communication and presentation skills, with the confidence to defend a strategic point of view Must be comfortable leveraging technology, including AI, to solve problems and build efficiency in overall client management Bonus Skills: Tech-savvy, with the ability to quickly learn and leverage new tools Marketing-savvy with a strong grasp of integrated marketing strategies and project execution Skilled in creative problem-solving for dynamic business challenges Experience with B2B Professional Services, Automotive, Housing, or Medical Verticals Salary Range This is a full-time salaried position with a base salary of $65,000 plus compensation bonuses related toperformance, client retention, and growth capacity. Earning potential for a fully loaded book of work ranges from $95,000 to $150,000 with no cap. Paid Birthday PTO starting from the date of hire Week paid between Christmas and New Year’s Day Black Friday paid holiday 401k Professional Development Opportunities Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Marketing Services Referrals increase your chances of interviewing at OTM by 2x Sign in to set job alerts for “Customer Success Manager” roles. Territory Manager - Northern CO and Cheyenne, WY Fort Collins, CO $50,000.00-$90,000.00 3 days ago Fort Collins, CO $18.00-$27.50 5 months ago Fort Collins, CO $18.00-$27.50 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr