Patient Scheduling Coordinator

Patient Scheduling Coordinator Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling. Key Responsibilities Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability. Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns. Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines. Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed. Insurance & Demographics: Accurately input and verify patient demographic and insurance information. Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments. Administrative Support: Assist with additional scheduling and clerical tasks as needed. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments, preferably in a healthcare setting. Strong communication skills, both written and verbal. Attention to detail with the ability to multitask in a fast-paced environment. Proficiency in electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer We prioritize the well-being of our team members just as much as our patients. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays