Assistant Resort Manager

Description

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics.


We are looking for an Assistant Manager to join our team at our Lake Norman location in Huntersville, NC!

Assistant Managers oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and other training
• Documenting and delivering employee corrective actions and terminations, when necessary
• Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Performing resort opening and/or closing duties, and other tasks as assigned
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

• One to two years' experience in a supervisor or management role
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Ability to resolve conflict and negotiate with others
• Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
• Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver's license and working motor vehicle

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED; or 1-2 years related experience and/or training; or equivalent combination of education and experience
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or other related fields preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Prior experience with staffing and training preferred

Perks & Benefits:

• Complimentary Pet Day Camp - Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental and Vision Insurance

We also offer several career development paths for resort team members, including our management training program, "Unleashed Leadership Academy," our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming , low-stress and high-quality veterinary care , and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin