Assistant Store Manager

Job Details Job Location: 68 - Victoria Mall - Victoria, TX 77904 Position Type: Part Time Position Summary The Assistant Store Manager shares the responsibility for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention with the store manager. The role works with upper management in executing and enforcing company policies and procedures. This position is regarded as "in training" for a Store Manager position. Essential Functions General Scope of Position: Open and close store based on company guidelines; demonstrate knowledge of visual presentation to executive and maintain merchandise changes; manage loss prevention practices to safeguard company funds, property and store inventory from internal and external losses; maintain store appearance including product replenishment and housekeeping; complete opening and closing procedures; communicate with Store Manager and/or District Manager regarding all operational activities. Sales Management: Ensure effective execution of all sale promotions; demonstrate leadership abilities in driving sales productivity; communicate sales goals daily to all staff members. Customer Service: Demonstrate customer service techniques by ensuring a high level of interaction with customers; assist the Store Manager in training staff on presenting and assisting customers in merchandise selections; maintain a high level of customer service by ensuring that merchandising/recovery is completed and that the register and cash wrap area processes customers in a timely manner. Merchandise Presentation: In coordination with Store Manager, ensure accurate execution of promotional set‑up of store; hands‑on involvement in floor moves and visual merchandising initiatives; maintain all wall displays and merchandise using required display fixtures, while using appropriate ladder. Human Resources: In coordination with Store Manager, ensure that new staff members are trained per company standards; ensure that hiring practices result in quality staff members; address substandard performance with fair and consistent corrective action; set and communicate clear performance expectations; train and develop staff; demonstrate leadership initiative through clear direction; motivate staff through positive interactions. Financial Responsibility: Ensure proper cash control within company policy; ensure proper banking procedures within company policy; maintain payroll within established guidelines. Loss Prevention: In coordination with Store Manager, educate staff members of potential causes of shrink; ensure compliance with company security and loss prevention policies and programs; properly operate and ensure that alarm system is kept functional at all times by performing alarm tests on a regular basis. Store Administrative/Maintenance: In coordination with Store Manager, maintain all employee files; maintain neatness and cleanliness of store; monitor all paperwork and maintain files and binders current; maintain store equipment in proper working condition; maintain store-level compliance with company standards of safety, security, facility maintenance, and postings/notifications. Qualifications Position Qualifications Competency Statements Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Friendly – Ability to exhibit a cheerful demeanor toward others. Energetic – Ability to work at a sustained pace and produce quality work. Enthusiastic – Ability to bring energy to the performance of a task. Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Team Builder – Ability to convince a group of people to work toward a goal. Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace. Management Skills – Ability to organize and direct oneself and effectively supervise others. Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Responsible – Ability to be held accountable or answerable for one’s conduct. Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people. Detail Oriented – Ability to pay attention to the minute details of a project or task. Ambition – The drive to achieve personal advancement. Assertiveness – Ability to act in a self‑confident manner to facilitate completion of a work assignment or to defend a position or idea. Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Communication, Oral – Ability to communicate effectively with others using the spoken word. Communication, Written – Ability to communicate in writing clearly and concisely. Time Management – Ability to utilize the available time to organize and complete work within given deadlines. Adaptability – Ability to adapt to change in the workplace. Working Under Pressure – Ability to complete assigned tasks under stressful situations. Ethical – Ability to demonstrate behavior conforming to a set of values and accepted standards. Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Safety Awareness – Ability to identify and correct conditions that affect employee safety. Skills & Abilities Education: High School Graduate or GED. Experience: Based on Store Volume – 1.5M: a minimum of 12 months experience as a Service Manager in a low or mid volume store at Melrose or a similar retail environment; ability to manage 4 or more staff members. Computer Skills: Ability to operate a POS cash register, calculator, scanner and related equipment. Other Requirements: Ability to perform high school level math. Work long hours, including evenings and weekends and holidays, as necessary. Maintain a business‑like, professional and well‑groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18. Physical Demands Physical demands include lifting or carrying light to moderate weights (10 lbs or less up to 20 lbs), frequent walking, standing, bending, and occasional climbing. The role may require reaching, pulling, and pushing moderate weights, with frequent or occasional activities as described in the original specification. Work Environment Indoor environment with air conditioning and heat. #J-18808-Ljbffr