Automotive Service Writer

Job Description

Job Description

Are you passionate about cars and love making people smile? Come join the friendly team at Christian Brothers Automotive - Ken Caryl in Littleton, Colorado! We're not just another auto shop; we're a family that believes in treating both our customers and our team like gold. We've built our reputation on honesty, integrity, and genuine care, and we're looking for an Automotive Service Writer who shares that same spirit. Imagine a workplace where you're empowered to build real connections with people, where your knack for explaining car troubles makes a genuine difference, and where youre part of a supportive team dedicated to doing things the right way. You'll be the crucial link between our valued customers and our talented technicians, ensuring everyone feels heard, understood, and well taken care of. If you're ready to bring your excellent communication skills and love for the automotive world to a place that truly cares, we cant wait to meet you!

Dental Insurance

Vision Insurance

Health Insurance

Hands on Training

Life Insurance

Greet customers warmly as they arrive and listen attentively to their vehicle concerns.

Translate customer needs into clear, concise repair orders for the technician team.

Provide accurate estimates for services and parts, explaining them in a way customers can easily understand.

Schedule appointments, manage the flow of vehicles through the service bay, and keep customers informed of progress.

Build trusting relationships with our customers, ensuring they feel valued and confident in our service.

Collaborate effectively with our skilled technicians to ensure quality repairs and customer satisfaction.

Handle customer inquiries and resolve any issues with professionalism and a positive attitude.

Proven experience as an Automotive Service Writer or in a similar customer-facing role within the automotive industry.

Strong understanding of vehicle maintenance and repair processes.

Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to customers.

Proficiency with automotive shop management software and standard office applications.

A genuine passion for cars and providing outstanding customer service.

Ability to manage multiple tasks and prioritize effectively in a busy shop environment.