Admin Assistant

Job Description

Job Description

Touch Of Love in Indianapolis, IN is looking for one admin assistant to join our team. We are located on 6919 E. 10th Street Ste B. Our ideal candidate is a self-starter, ambitious, and hard-working.

Benefits

Progressive and Bonus Pay

Responsibilities

• 1. Front Office Operations:
• • Serve as the first point of contact for visitors, clients, and staff at the front desk.
• • Answer and direct incoming phone calls in a courteous and professional manner.
• • Handle general inquiries and provide timely responses or escalate as necessary.
• • Maintain a welcoming and organized reception area.
• 2. Scheduling Support:
• • Assist the Client Service Director and scheduling team with daily and weekly staff
• scheduling.
• • Enter and update client and caregiver schedules in the EMR or scheduling system.
• • Communicate shift confirmations, changes, and open shift needs to caregivers.
• • Track attendance, call-offs, and rescheduling needs.
• 3. Clerical and Administrative Tasks:
• • Prepare correspondence, memos, forms, and reports.
• • Update policy documents, training materials, and manuals as directed.
• • Maintain and organize filing systems (both paper and electronic records).
• • Assist in preparing onboarding packets for new hires.
• 4. Office Supply & Inventory Management:
• • Monitor inventory levels of office and basic medical supplies.
• • Maintain reorder lists and coordinate restocking.
• • Ensure forms and documentation are readily available for staff use.
• 5. Documentation & Data Entry:
• • Enter and update client and staff data in agency software.
• • Maintain admission and discharge logs.
• • Track return of signed physician orders and notify RN or billing team of delays.
• 6. Hiring and Orientation Support:
• • Assist in the recruitment process by screening applicants and scheduling
• interviews.
• • Collect and verify new hire documentation.
• • Assist with orientation logistics and training of new office staff as directed.
• 7. Communication & Coordination:
• • Relay critical updates to the management team and clinical staff.
• • Communicate with referral sources, clients, and families as needed.
• • Coordinate internal communications and support meeting preparations.
• 8. Compliance and Confidentiality:
• • Ensure adherence to agency policies, HIPAA, and all confidentiality regulations.
• • Participate in agency quality improvement activities.
• • Report compliance concerns or gaps in documentation promptly.
• 9. Additional Duties:
• • Attend staff meetings, in-services, and training sessions.
• • Support special projects and perform other duties as assigned to meet agency
• needs.
• • Serve as backup to direct care staff and may be required to work patient shifts
• during staffing shortages or emergency situations, in accordance with training and
• competency.

We are looking forward to hearing from you.

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