Principal Product Manager, AI-Native Field Services

Principal Product Manager for AI-Native Field Services

Field service businesses — HVAC, plumbing, electrical, pest control, landscaping — are one of the largest and most underserved segments in the mid-market. They generate real revenue, employ real teams, and carry financial complexity that most software wasn't built to handle. The infrastructure most of them run on was built for businesses nothing like theirs.

Intuit's strategy is to become the financial operating system for this segment — turning what happens in the field into financial intelligence, automating the workflows that drain owner time, and surfacing the capital products that keep businesses growing.

Field service businesses at this scale carry two distinct financial burdens: job-based cost accounting — loaded labor, materials, subcontracted work — and contract-based revenue management — service agreements, retainage, multi-site billing. Most systems can handle one. Few can handle both. That is the gap Intuit is building to fill.

As the Principal Product Manager for AI-Native Field Services, you will own the strategy to close it.

Responsibilities

Define Intuit's end-to-end field services strategy for the mid-market — the build, buy, and partner decisions, the roadmap from Residential Financial Foundation through Commercial Contract Depth, and the sequencing bets that determine where we play and how we win.

Make Intuit the financial truth layer behind the operational tools field service businesses already use — jobs as projects, field costs in real time, service agreements as contracts AI agents can reason over.

Build the AI-powered job P&L engine — loaded labor rates, technician utilization, and per-job margin visibility that connects field execution to business outcomes.

Ship the agentic billing roadmap — auto-generated invoices from service agreement terms, deferred revenue recognition, renewal risk surfacing, and multi-site commercial billing.

Deliver the AI-powered cash flow engine with 30/60/90-day forecasts and agentic AP automation that classifies field expenses, routes approvals, and triggers payment.

Drive adoption of instant customer financing, same-day technician pay, and proactive working capital — surfaced by agents at the moments that matter.

Qualifications

10+ years in product management with deep expertise in field service management, workforce management, or mid-market SaaS serving trades industries — at a field service platform or a financial and ERP platform serving the trades.

Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience; advanced degree a plus.

Firsthand knowledge of field service operations and trades finance — loaded labor rates, technician utilization, service agreement deferred revenue, commercial AR cycles. Earned in the field, not learned in a spec.

Full job lifecycle command across both residential and commercial models — quoting, dispatch, work order execution, job costing, invoice collection, recurring contract management, and parts and inventory.

Proven ability to ship LLM or agent-powered products in production — writing agentic specs with objectives, tool definitions, confidence thresholds, and escalation logic, and knowing the difference between automating a workflow and building a system that earns trust incrementally.

Track record influencing across engineering, design, sales, and finance — making sequencing decisions that hold up under pressure and seeing market shifts before they show up on a win/loss report.

Experience architecting bi-directional integrations as a strategic data foundation and evaluating build, buy, and partner tradeoffs with rigor.

Track record building technician-facing mobile products where data capture accuracy in the field determines whether financial reporting is real.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: