Case Manager - Arcadia

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary The Arcadia Daytime Case Manager provides comprehensive, client-centered case management services to Drop-in and shelter clients as well as Permanent Supportive Housing (PSH) clients. This role focuses on supporting clients in achieving long-term stability, connecting them to resources, and maintaining a safe, structured, and supportive living environment. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems. Position Type / Expected Hours of Work Thursday-Monday 8a-6pm (Schedule and responsibilities may shift based on client and program needs). What You Will Get From Working At The Y Membership to the YMCA of Greater Seattle for you and your household Medical, Dental, Vision, and Life insurance Retirement with 12% employer contributions after 2 years of services – see Y Retirement for more information. Other savings plans available upon hire. Free access to mental health resources Rapidly accruing paid time off (PTO) Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part‑time staff, 50% for full‑time staff. Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits Some benefits only available to full‑time staff Hiring Range: $24.00 - $27.00/hour Responsibilities Client Support & Case Management Maintain and manage an assigned caseload of Drop‑in / shelter clients. Develop individualized service plans in collaboration with clients, focusing on housing stability, health, and self‑sufficiency. Conduct regular check‑ins and meetings with clients to monitor progress and update goals. Connect clients to community resources, including healthcare, mental health services, employment, and benefits. Provide crisis intervention and problem‑solving support as needed. Advocate for clients and coordinate care with external service providers. Documentation & Compliance Complete timely and accurate documentation, including case notes, assessments, and service plans. Ensure compliance with program requirements and funding guidelines. Maintain organized and up‑to‑date client records. Facility & Community Support Support the overall upkeep of the space by promoting cleanliness, organization, and respect for shared areas. Help enforce program policies and community guidelines in a consistent and trauma‑informed manner. Address client concerns related to the living environment and coordinate with appropriate staff when needed. Collaboration & Teamwork Work closely with overnight staff and other team members to ensure continuity of care. Participate in team meetings, case conferencing, and care coordination efforts. Communicate important client updates, concerns, and incidents to the team. Assist in developing strategies to improve program outcomes and client engagement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Code of Conduct for Applicants All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised, and held accountable to the organization’s abuse risk management standards. Qualifications Bachelor’s degree in psychology, social work or related social services field or equivalent experience, Master’s preferred. Other applicable education, training, and experience will be considered. Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti‑poverty, vocational support, mental health, chemical dependency and/or homelessness fields. Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. Strong youth engagement and relationship‑building skills. Strong verbal and written communication skills. Basic computer skills and working knowledge of Microsoft Office. Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation. Current state approved First Aid and CPR certification. Current approved HIV blood‑borne pathogens training. Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful. Some Case Manager positions require Bachelor’s degree or higher. Within 30 days of employment or first available training. Authorized Driver Preference This role has the potential to transport clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using an employer‑provided vehicle. Driving duties for this role are optional, but preferred. Driving roles are safety‑sensitive. To become an authorized driver, you must be 21+, have possessed a driver’s license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below. YGS Driving Record Standards Within the last three (3) years: No more than two (2) vehicle related suspensions and/or reinstatements. No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following: Speeding Improper lane change Failure to yield in right‑of‑way Failure to obey traffic signal Failure to obey traffic sign Within the last five (5) years: No major violations. The following examples: DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or refusing to test Driving with an open container of alcohol Reckless drivingli> Hit and run – property damage only (incidents involving injury fall under permanent disqualification) Racing Driving with a suspended/revoked license/insurance Speeding over 20 mph Fleeing and/or eluding police Any other felony driving convictions Driving records that result in permanent disqualification from driving duties: More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or refusing to test > entire history. More than 3 driving with a suspended/revoked license Hit and run resulting in bodily injury or death Manslaughter/felony death by motor vehicle Due to state‑specific reporting requirements in our driver management system, we are not currently able to enroll California Driver’s License holders as authorized drivers. You'll be a Great Fit for the Seattle Y Thrive on working in a collaborative environment. Are very adaptable. Have high ownership and strong work ethic. Are a great problem solver who can think on your feet. Truly enjoy being of service to people. Like being part of a team that cares about one another as people and enjoy working together. Want to know that the work you do contributes to building a better, stronger community for all. OUR MISSION Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. OUR VALUES Respect Responsibility Honesty Caring Passion for excellence YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol‑free workplace. We participate in the Federal E‑Verify system. All job offers are contingent on the results of a background check in accordance with Washington’s Fair Chance Act. Please download and review the following resources for more information: (i) The updated 2025 requirements of 49.94.010: (ii) The WA attorney general’s Washington fair chance act guide for employers and job applicants: If you need assistance of any kind with the application process, reach out to View email address on click.appcast.io. #J-18808-Ljbffr