Associate Systems Administrator, Remote Field Services

Responsibilities Travel up to 60% to support new and existing remote Carvana locations (desktop, server, network, security surveillance, and AV). Communicate with internal and external users and vendors on project timelines and completions. Handle all wired or wireless powered devices. Respond to IT issues and requests from both PC and Mac users via calls, emails, and walk‑ups when not on the road. Set up IT accessories (monitors, docking stations, phones, etc.) for new hires and assist current users with desk moves. Document solutions to new problems and share them within the team. Monitor system performance to ensure smooth and secure operation. Configure and maintain networked computer systems including hardware, software, and applications to ensure availability, reliability, and security. Maintain physical security for all infrastructure and endpoint devices, following Carvana security best practices. Provide support for implementation, troubleshooting, and maintenance of Information Technology platforms. Participate in hardware refresh projects for Carvana locations. Resolve escalation requests and provide technical support as requested by internal business users. Diagnose and resolve hardware, software, networking, and system issues promptly. Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet defined SLAs. Coordinate with third‑party vendors, IT providers, and other business units for specific requirements, on‑site installation, or upgrades. Maintain inventory for all infrastructure‑related hardware in the Carvana inventory system. Document solutions for new problems in Jira. Participate in an on‑call rotation and handle after‑hours work when required. Qualifications High School Diploma or equivalent. Valid and current driver’s license. Advanced skills administering Windows Server, Active Directory, DHCP, and other network services. Advanced knowledge of Windows Operating Systems (Windows 7, 8, 10) and the ability to create and push images. Knowledge of Mac OS X (El Capitan, Sierra, High Sierra). Experience with Meraki security appliances. Proficiency with mobile devices (iOS, Android, Windows). Understanding of enterprise network environments. Basic knowledge and troubleshooting skills for IP phones. Experience with G‑Suite (Gmail, Calendar, Drive). Intermediate skills supporting Microsoft Office Suite, especially Outlook and Office 365. Experience troubleshooting AV equipment such as HD TVs or projectors. Project management experience is a plus. 3–4 years of IT experience in fast‑paced environments. Benefits Full‑time salary position with competitive compensation ($60k–$65k). Medical, dental, and vision benefits. 401(k) with company match. Perks including student‑loan payments, vehicle discounts, pet benefits, and more. Comprehensive wellness program. Opportunities to expand skills and share knowledge across the organization. Culture of internal promotion and rapid career development. A seat in one of the fastest‑growing companies in the country. Other Requirements Must be able to read, write, speak, and understand English. Must be able to lift up to 70 pounds independently; primarily from knee to shoulder height, with occasional lifting from various levels. Must be able to carry and transport up to 70 pounds up to 20 feet. Requires excellent visual acuity and manual dexterity. Legal & Employment Information Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Of course, we will make any reasonable accommodations for those with disabilities to perform the essential functions of the job. #J-18808-Ljbffr