Assistant General Manager

We are seeking an Assistant General Manager for our SpringHill Suites by Marriott Lynchburg Airport !

As an Assistant General Manager (AGM) at Daly Seven , you are a key leadership pillar responsible for the hotel's seamless operation. You are the direct partner and backup to the General Manager, ensuring that every department functions at its peak. Given the 24/7 nature of our business, you demonstrate a deep commitment to our people and property by being a flexible, reliable leader who is always ready to support the team.

What You'll Do

Lead & Inspire

• Directly supervise, lead, and train front desk staff in collaboration with the General Manager.
• Create a positive work atmosphere that promotes genuine teamwork and collaboration.
• Assist in recruiting, training, and supervising hotel employees across all departments.
• Lead impactful staff meetings, safety meetings, and brand training sessions.
• Work daily shifts at the front desk during slow periods or while Guest Service Agents are on breaks.

Drive Results & Revenue

• Reconcile housekeeping reports, maintain room inventories, and compute timecards daily.
• Complete Daily Business Reports, count money, make deposits, and manage payroll reporting when requested.
• Actively drive revenue by collaborating with the Director of Sales, attending revenue calls, and managing group bookings.
• Promote active participation in the Daly Detective Sales Lead Program among the front desk team.
• Run and mail Direct Bill Statements weekly, ensuring all payments are entered accurately upon receipt.

Ensure Safety & Standards

• Inspect 50% of guest rooms monthly (25% for larger properties) to ensure they meet our high standards.
• Maintain expert knowledge of emergency procedures, emergency cut-offs (gas, electric, water), and the location of emergency lights.
• Investigate accidents or incidents on the premises, complete detailed incident reports, and monitor onsite safety measures.
• Ensure all Daly Seven policies and franchise standards are consistently met, documented, and followed.

Qualifications

• Minimum of a 2-year college degree from an accredited university or equivalent experience.
• Prior hotel and leadership experience.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Schedule

• Ability to work a schedule that includes nights, weekends, and holidays, typically from 12:00 PM to 9:00 PM.