SURGERY SCHEDULER/DOCTOR'S ASSISTANT TEAM LEAD

Job Description

Job Description

Lead Doctor’s Assistant (DA)

Coastal Orthopedics & Sports Medicine | Full-Time | Non-Exempt

Lead the Team. Support Our Physicians. Make a Difference for Our Patients.

At Coastal Orthopedics & Sports Medicine, we are committed to providing exceptional, patient-centered care while creating a positive and collaborative experience for both our patients and our team. We are seeking an experienced and motivated Lead Doctor’s Assistant (DA) to join our Orthopedics & Sports Medicine team.

The Lead DA serves as an experienced resource and leader for the DA team while continuing to provide comprehensive support to assigned physicians and mid-level providers. This role is ideal for someone who is organized, approachable, confident in their decision-making, and enjoys helping others succeed in a fast-paced healthcare environment.

What You’ll Do

As a Lead Doctor’s Assistant , you will provide hands-on support to physicians, patients, and the DA team while helping ensure efficient daily operations.

Lead Responsibilities

• Serve as a positive, approachable resource for DA staff, assisting with routine workflow questions and day-to-day operational concerns.
• Provide DA oversight and support to the DA Manager, including assisting in the Manager’s absence.
• Assist with monitoring workflows, task completion, patient flow, staffing coverage, and adherence to department processes.
• Assist with staff scheduling, daily coverage coordination, and workflow adjustments based on department needs.
• Serve as a DA trainer as needed, supporting onboarding, competency development, and ongoing staff training.
• Step in as a Float DA when needed to support department operations and coverage.
• Communicate effectively with the DA Manager regarding staffing, workflow, performance concerns, training needs, and other departmental matters.
• Promote teamwork, accountability, professionalism, and exceptional customer service throughout the department.
• Utilize strong leadership, communication, conflict-resolution, problem-solving, and time-management skills.

Doctor’s Assistant Responsibilities

• Serve as a key liaison between physicians, patients, and internal and external healthcare partners.
• Manage daily administrative responsibilities, including phone calls, email correspondence, patient portal communications, mail, scanning, faxing, and medical records.
• Maintain accurate and up-to-date patient records.
• Manage and coordinate surgical schedules for assigned physicians.
• Coordinate pre-operative testing and provide patients with appropriate surgical and pre-operative education.
• Ensure appropriate follow-through with post-operative care and coordination of services.
• Verify physician orders, procedures, diagnoses, and supporting documentation.
• Ensure accurate CPT and ICD-10 coding on surgical requisitions.
• Coordinate patient care with referring physicians, ambulatory surgery centers, hospitals, pharmacies, laboratories, physical therapy centers, skilled nursing facilities, home health agencies, imaging centers, and medical supply vendors.
• Respond to patient concerns with professionalism, compassion, and urgency.
• Help ensure patients receive timely, accurate, and exceptional service throughout their care journey.
• Maintain confidentiality of patient and company information.
• Perform additional duties as assigned to support the practice.

What We’re Looking For

We’re looking for a dependable, energetic professional who can lead by example and thrive in a busy orthopedic practice.

Qualifications:

• Bachelor’s degree with no experience; or
• Associate degree with at least 1 year of directly related experience; or
• High school diploma/GED with at least 4 years of directly related or customer service experience.
• Previous healthcare, medical office, or Doctor’s Assistant experience preferred.
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask, prioritize competing demands, and work effectively in a fast-paced environment.
• Strong critical-thinking and problem-solving skills.
• Ability to work effectively with a variety of personalities and work styles.
• Proficiency with Microsoft Office and general office management systems.
• Strong written and verbal communication skills in English.
• Ability to adapt to changing priorities and processes.
• Professional, positive, and team-oriented attitude.
• Valid driver’s license and reliable transportation.

Why Join Coastal?

At Coastal Orthopedics & Sports Medicine, we believe exceptional patient care starts with an exceptional team. We value excellence, teamwork, innovation, growth, and making work fun .

As a Lead DA, you’ll have the opportunity to make an impact—not only through the care and support you provide to our patients, but also by helping your fellow team members succeed.

If you are a confident healthcare professional who enjoys taking initiative, supporting others, and helping a team perform at its best, we’d love to hear from you!

Physical & Work Environment

• Primarily office-based in an air-conditioned healthcare environment.
• Frequent use of computers, phones, scanners, fax machines, and other office equipment.
• Ability to sit and perform computer-related activities for extended periods.
• Ability to stand, walk, bend, stoop, reach, kneel, crouch, and perform other routine physical activities.
• Medium work requiring occasional lifting of up to 50 pounds, with moderate lifting/carrying of objects weighing up to 10 pounds.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Coastal Orthopedics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.