Deputy Head Housekeeper at Warren Street Hotel

Job Description

Job Description

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title:  Deputy Head Housekeeper

Location:  Warren Street Hotel

Position Type:  Exempt

Reports To:  Head   Housekeeper

Job Description:

To work with the Head Housekeeper to manage the team and ensure Firmdale exceptionally standards are sustained. To be responsible for running the department in the absence of the Head Housekeeper.

Duties & Responsibilities:

• Highly attentive to small details
• Support the Head Housekeeper in overseeing the daily operations of the housekeeping department
• Lead the team in the absence of the Head Housekeeper
• Attend the management morning meetings in the absence of the Head Housekeeper
• Conduct daily briefings to the housekeeping team
• Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards
• Report design issues and maintenance faults to the correct department and follow up to ensure issues are corrected
• Ensure Daily & Weekly projects are being followed and completed
• Liaise with the Reception department as to which rooms have been completed
• Supervise housekeeping staff in cleaning to the standard required
• Monitor and update the computer system on the room status
• Ensure that lost properties are logged in as per standard into Go Concierge
• Ensure that all areas of staffing are covered according to the needs of the business
• Be aware of all functions and events taking place
• Check all public areas, linen room, chute room and bedrooms daily
• Be aware of any contractors in the building and control standards of work and security
• Ensure that all Guest complaints are dealt with professionally, promptly and efficiently and referred to the Duty Manager as necessary
• Assist the Head Housekeeper in the installation of new systems and procedures
• Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
• Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
• Train staff and maintain records of training on all Firmdale SOP’s
• Create incentives to inspire and motivate the team
• Conduct regular stock control and process orders along with the Head housekeeper
• Assist in the completion of appraisals and interviews as required
• Understand and be aware of all administration procedures within the department
• Knowledgeable of hotel fire and emergency procedures
• Maintain a clean, safe hazard free work environment at all times
• Understand the emergency procedures for the entire Hotel
• Follow the security procedure to protect both guest and hotel property
• Have thorough knowledge of the hotel and the company
• Constantly search to improve the knowledge of the job
• Carry out any other reasonable duty to assist in the smooth running of the company
• To set consistently good example to other staff in dress and behaviour
• Responsible, whilst liaising with the Head Housekeeper, for your own development

Personal Specifications:

• Ability to mentor and inspire team members 
• Exceptional organization and administrative skills
• Friendly demeanour
• Excellent level of spoken and written English 
• Friendly & professional telephone etiquette 
• Exceptional PC skills
• Ability to remain calm under pressure
• Attentive to details 

What We Offer:

• Competitive salary 
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry-cleaning service 
• Commuter transit benefits available Day 1 
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more 
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs 
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel 

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: -accolades/

Join us at the Warren Street Hotel   and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.