Pier Agent @ Philadelphia Port

Join Our Team at the Philadelphia Cruise Terminal!

Be part of the excitement as cruise guests begin their next adventure!

Do you enjoy meeting new people, helping others, and creating memorable experiences? Would you love to be part of the exciting cruise and travel industry without committing to a full-time schedule?

SMS International Shore Operations is looking for friendly, reliable, and customer-focused individuals to join our team at the Philadelphia Cruise Terminal, supporting Norwegian Cruise Line!

Whether you're a retiree looking to stay active, a student seeking extra income, or a local resident who enjoys working with people, this could be the perfect opportunity for you!

Every cruise day brings new faces, new experiences, and the opportunity to help travelers start their vacations with a smile.

Why Join Our Team?

• Pay: $18.50 per hour
• Schedule: Part-time, with Thursday and weekend availability required
• Location: Philadelphia Cruise Terminal, Philadelphia, PA
• Cruise Industry Experience: Work alongside Norwegian Cruise Line
• TWIC Reimbursement: Reimbursement available for eligible employees, subject to company policy
• People-Focused Work: Meet guests from around the world and help create a positive travel experience
• Valuable Experience: Develop your customer service, communication, and technology skills

Important: A valid TWIC card is required to work at the terminal, but you do not need to have one at the time of your interview.

What You'll Do

As a Guest Services Agent, you'll help ensure cruise guests enjoy a smooth, organized, and welcoming embarkation and debarkation experience.

Your responsibilities will include:

• Welcome and Assist Guests: Greet cruise passengers, answer questions, and provide directions throughout the terminal.
• Support Check-In: Use computers and tablets to process guest information and complete check-in procedures accurately.
• Verify Travel Documents: Review passports and other required travel documents according to company procedures and training.
• Guide Passenger Flow: Direct guests through check-in areas, walkways, boarding areas, and other terminal locations.
• Provide Personalized Assistance: Help guests who need additional support, including those requiring wheelchair assistance.
• Assist with Luggage Concerns: Help guests locate luggage and complete lost-luggage forms when necessary.
• Prepare Guests for Boarding: Provide stateroom keys and important boarding information as assigned.
• Work as a Team: Collaborate with fellow agents and terminal personnel to keep cruise operations running smoothly.

Additional duties may be assigned based on operational needs.

What We're Looking For

We're looking for team members who are enthusiastic about customer service and understand the importance of making a great first impression.

Successful candidates should have:

• A friendly, professional, and welcoming attitude
• Strong communication and interpersonal skills
• The ability to work in a fast-paced environment
• Basic computer and tablet skills
• Attention to detail when handling guest information and travel documents
• Reliability and a commitment to punctuality
• The ability to stand and walk for extended periods, with reasonable accommodations as applicable
• Availability on Thursdays and weekends, based on cruise operations

Previous cruise terminal or hospitality experience is helpful but not required. We're happy to consider candidates who bring a positive attitude, a willingness to learn, and a passion for helping people.

Who Should Apply?

This part-time opportunity may be a great fit for:

• Retirees looking for an active, people-oriented role
• Students seeking part-time income
• Hospitality and customer service professionals
• Individuals looking for supplemental income
• Local residents interested in the cruise and travel industry

If you enjoy interacting with people and want a job where every cruise day brings something different, we'd love to meet you!

About SMS International Shore Operations

SMS International Shore Operations is a family-owned company dedicated to providing exceptional guest services for leading cruise brands. We believe in teamwork, outstanding customer service, meaningful relationships, and opportunities for our employees to grow.

Our mission is simple: help create memorable experiences for travelers from the moment their journey begins.

Ready to Come Aboard?

Your next adventure could start here!

Apply today to join SMS International Shore Operations at the Philadelphia Cruise Terminal and help make every guest's cruise experience a great one.

We look forward to meeting you!

SMS International Shore Operations