Patient Experience Specialist 1 - Desai Sethi Urology Institute
University of Miami
- # Patient Experience Specialist 1 - Desai Sethi Urology InstituteApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100099858**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Desai Sethi Urology Institute has an exciting opportunity for a full-time Patient Experience Specialist 1 to work on-site in Miami.**CORE JOB SUMMARY**The Patient Experience Specialist 1 provides oversight of the patient care experience and intervenes when necessary. The Patient Experience Specialist 1 is responsible for their assigned unit/ambulatory site to provide in the moment service recovery as well as addressing any issues the patient/family or their guest might need assistance with. They will engage the Patient Experience Representative 1 when they are not able to solve the issue in the moment.**CORE JOB FUNCTIONS**1. Provides service excellence support with a strong commitment to Patient Experience to all patients, their loved ones, and UHealth professional and support staff. Maintains a positive, patient, family and employee centered, problem-solving attitude by communicating with various customers toward creating an environment where engaged employees provide positive memorable experiences to our patients. 2. Plays a key role contributing to a peaceful healing environment while contributing to enhanced communication and connection with our patients, their families, and unit staff. 3. Deploys unit-based practices related to culture enhancement, mentoring for personal and team effectiveness of patient and family centered care guiding principles and patient experience to result in ensuring a high performing unit culture leading to the delivery of a consistent exceptional patient experience. 4. Assists in maintaining a safe environment for patients, co-workers, and families. Participates with Patient Experience Representatives, Risk and Compliance, Office of General Counsel, and Quality and Safety teams. 5. Serves as an internal resource and subject matter expert on PFCC, and interpreting and contextualizing Press-Ganey survey data with the units. 6. Assists with recognizing, understanding and reporting patient concerns to primary nurse and to Patient Experience Representatives as appropriate. 7. Works independently and deal effectively with stress as a result of heavy workload and the handling of complex patient inquiries. 8. Meets the daily production standard established for the department. 9. Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, chat, fax or mail. 10. Serves as a facilitator and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients and families. 11. Serves as an advisory resource for critical patient centered initiatives across UHealth 12. Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS**## Education:High School Diploma or equivalent/relevant experience, certification or license## ## Experience:Minimum 3 years of relevant experience required## ## Knowledge, Skills and Abilities:* Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment.* Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.## This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.## DEPARTMENT ADDENDUM## Department Specific Functionsa. Acknowledges, greets, and assists HPP patients, and interacts in a courteous and helpful manner with patients, families, guests and UHealth staff to convey a positive first impression. b. Coordinates high profile patients (HPP) and guest services for the University of Miami Health System (UHealth). c. Primary contact for HPP’s at the ambulatory site or inpatient d. Expected to be here during normal business hours Monday – Friday, unless an accommodation needs to be made for a HPP patient. e. Serves as liaison between patient, family, clinical and ambulatory staff. Seeking a satisfactory and expedited solution to all complaints, problems, and special needs, involving all necessary parties. f. Support the Desai Sethi Urology Institute ambulatory sites/Inpatient patients as needed or if the In-patient patient experience counterpart is out of office g. Aids with patient transportation and navigation throughout the building and office h. Perform rounding to ensure all patients are receiving excellent service and that we are managing expectations regarding waiting times i. Take UCARE Cart to waiting room periodically to help with pt experience (if applicable) i. Serve as a facilitator and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients and families. j. Check patient clinic schedule the day before and identify patients who have not signed up for UChart patient portal, assist in signing them up the following day k. Collaborate with Director of Nursing and Senior Practice Manager to analyze Qualtrics Data and work on action plans to improve patient outcomes and metrics l. Support all Desai Sethi Urology Institute patients across all satellites The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Staff
- J-18808-Ljbffr University of Miami
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Experience Specialist 1 - Desai Sethi Urology Institute in Miami, FL vacancy
- The Desai Sethi Urology Institute has an exciting opportunity for a full-time Patient Experience Specialist 1 to work on-site in Miami. COREJOB SUMMARY The Patient Experience Specialist 1 provides oversight of the patient care experience and intervenes when necessary...SuggestedFull timeWork at officeWorldwideMonday to Friday
- The Desai Sethi Urology Institute in Miami is hiring a full-time Patient Experience Specialist 1 to work on-site, ensuring exceptional patient care experiences within the unit and ambulatory sites. Responsibilities include resolving patient concerns, supporting staff, and...SuggestedFull time
- Patient Experience Specialist 1, Full Time Job Summary The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. The Specialist performs detailed work...SuggestedFull timeWork at office
- Patient Access Specialist page is loaded## Patient Access Specialistremote type: On-Sitelocations... ...that impact the patient experience. Serves as functional expert for department... ...Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers...SuggestedFull timeTemporary workWorldwide
- SunState Medical Specialists in Miami, FL is seeking a Patient Services Specialist to deliver high-quality patient service by anticipating needs, maintaining... ...have strong organizational and communication skills, experience in a medical-administrative environment, and the #J-...SuggestedWork at office
- Miami Neuroscience Institute Baptist Health South Florida is seeking an organized... ...professional to greet patients, collect demographics, verify payers... ...systems. The role requires at least 1 year of customer service experience, strong communication skills in English...
- University of Miami Health System seeks a Patient Experience Specialist to bridge patients and the health system, reviewing feedback and complaints to classify and direct cases for resolution. The role collaborates with clinical and admin staff, upholding internal policies...Afternoon shift
- ...position, please review this tip sheet. Desai Sethi Urology Institute (DSUI) at the University of Miami... ...to advancing excellence in patient care, education, and research in the... ...Florida. Fellowship training or extensive experience in Reproductive Medicine and Male Infertility...Full timeTemporary work
- The University of Miami, Bascom Palmer Eye Institute, is seeking a Part Time Patient Access Representative 1 in Miami, Florida. This on-site role registers patients for clinical services, verifies insurance benefits, and collects payments across multiple touchpoints. Responsibilities...Part timeWork at office
- ...to senior low-income housing, faith-based institutions, libraries and senior centers. Primary... ...Essential Functions The minimum training and experience that an ideal candidate will possess: An associate’s degree and at least one (1) year of experience in a comparable...Contract work
- ...Miami, FL is seeking a Customer Service professional to greet patients, collect information, and schedule or register services.... ...departments; fluency in Spanish is preferred. Ideal candidates have 1-3 years of experience, strong data entry, and confidentiality, with proficiency...Work at office
- The Miami Transplant Institute at Jackson Health System is seeking a PG Receptionist who serves as the primary access point for patients, ensuring timely, compassionate service in a busy... ...required; HS diploma preferred, 0-3 years experience welcomed, and the role follows #J-...
$53.01k - $68.91k
...meaningful relationships with patients and their families that... ...shoes ourselves and that shared experience fuels out commitment to... ...Description To support the entity Institutional Review Board (IRB)... ...institutional policies. The IRB Specialist is a regulatory compliance professional...Work at office$18 - $21 per hour
...Practice in Miami Beach is seeking a dependable Front Desk Receptionist to join the team. The role centers on delivering a positive patient experience while supporting daily office operations in a fast-paced medical setting. The ideal candidate is organized, personable, and...Hourly payFull timeWork at officeMonday to Friday- The University of Miami Bascom Palmer Eye Institute is hiring a Patient Access Representative 2 (On-Site) to register patients for clinical services... ...or equivalent with at least two years of relevant experience and solid communication and technical skills for office software...Full timeWork at office
- The University of Miami is seeking a Patient Access Representative 1 in Miami, FL. This full-time position requires handling patient registrations... ...collecting payments. The ideal candidate has relevant experience, strong customer service skills, and must possess at least...Full time
- ...System in Miami is seeking a motivated individual for a patient services role. This position involves greeting patients,... ...compliance with regulations. Candidates must have at least 1 year of customer service experience, preferably in healthcare, and should be fluent in...Work at office
- A leading educational institution in Miami seeks a full-time Patient Access Specialist to support front-end revenue cycle operations. This role involves verifying... ...diploma and at least three years of relevant experience, along with excellent communication and organizational...Full time
- ...experienced Compression Fitter to accurately measure and fit patients for compression garments and to educate on proper use and... ...Florida regional territory. The candidate should have 1-2 years of fitting experience, a high school diploma, strong communication skills, and...Night shift
- ...Gastro Health is seeking a Full-Time Patient Relations Representative to join our... ...consistent hours. The Patient Advocate Specialist will review patient balances to... ...school diploma or GED equivalent ~1 year of related experience, or any combination of education or experience...Full timeLocal areaRemote workMonday to FridayAfternoon shift
Gastro Health
Miami, FLa month ago - ...Strength and Conditioning Specialist is responsible for... ...Atlantic Coast Conference, institutional and departmental policies... ...requiredExperience:Minimum 1 year of relevant experience requiredCertification and... ...impact the lives of students, patients, and communities locally...Full timeTemporary workInternshipWork at officeImmediate start
University of Miami
Coral Gables, FL3 days ago - ...Postdoctoral Associate promotes institutional recognition through literal... .... CORE JOB FUNCTIONS 1. Conducts research on specific... ...degree Medicine (MD) required Experience: No previous experience required... ..., provides leading-edge patient care powered by the ground breaking...Full timeWork at officeWorldwide
- 2026-08-31 Employer University of Miami Desai Sethi Urology Institute Location Compensation Grade A9 25 Oct 2026 Job Type Postdoctoral, Researcher... ...physiology and regulation Clinical validation in patients and clinical trials using innovative approaches Identifying...Permanent employmentFull time
- ...registrar for the ED & Fracture Clinic, responsible for greeting patients, collecting demographics, and processing registrations and... .... Ideal candidates have at least one year of customer service experience, basic office software skills, and the ability to communicate...Work at office
Nicklaus Children's Health System
Miami, FL2 days ago - ...Strength and Conditioning Specialist is responsible for... ...CORE JOB FUNCTIONS 1. Takes and tracks... ...Atlantic Coast Conference, institutional and departmental... ...relevant field required Experience: Minimum 1 year of... ...the lives of students, patients, and communities...Full timeTemporary workPart timeInternshipWork at officeImmediate start
The University of Miami
Coral Gables, FL5 days ago - ...Miami Health System in Miami, FL is seeking an On-Site Remote Patient Attendant, full-time, to provide continuous observation of high... ..., a high school diploma, and a minimum of two years’ experience. You will work 12‑hour shifts, communicate with the nursing team...Full timeRemote workShift work
University of Miami
Miami, FL8 hours ago - ...Patient Access Specialist The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient... ...for hospital and clinic operations that impact the patient experience. Serves as functional expert for department peers and...Full timeWork experience placement
$79.53k
...communities. Duties Supervises the overall management of the institution recreation program which may include intramural sports... ...citizens institutional etc.); or physical education. OR Experience: Specialized Experience (for positions above GS-5): Experience...Hourly payFull timeWork at officeLocal areaRelocationBureau of Prisons/Federal Prison System
Miami, FL1 day ago- Miami Neuroscience Institute Baptist Health South Florida is seeking a Customer Service professional to greet patients, collect demographic and payer information, and register patients for services. You will obtain authorizations, referrals, and collect payments as required...
- ...contract questions, and relay insights to the corporate team about the customer experience. The role requires bilingual Spanish and English communication, a high school diploma or equivalent, and 1-2 years of customer service experience. Strong teamwork and a professional...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Experience Specialist 1 - Desai Sethi Urology Institute. Be the first to apply!
Related searches
- mathematics specialist Miami, FL
- configuration specialist Miami, FL
- enterprise solutions specialist Miami, FL
- creative specialist Miami, FL
- optimization specialist Miami, FL
- specialist Miami, FL
- background verification specialist Miami, FL
- generation specialist Miami, FL
- leave specialist Miami, FL
- patient safety specialist Miami, FL