General Manager - Capital One Arena

Job Description

Aramark Sports + Entertainment is looking to hire a new General Manager to support our operations at Capital One Arena .

THE OPPORTUNITY

As a General Manager, you will plan, manage, and lead contracted services with multi‑million‑dollar revenue in excess of$50 million annually to meet operating and financial goals, client objectives, and guest needs. Services include comprehensive food and beverage operations encompassing multiple concession outlets and in‑seat hawkers, luxury clubs and suite spaces, catering, and premium dining services.

There is a strong focus on enhancing the premium dining experience as the arena has undergone a major capital improvement in hospitality spaces. This position is responsible for executing large‑scale sporting events, concerts, catering functions, and other special events within the venue.

The General Manager will report to senior leadership and oversee a team of salaried direct reports. This is a salaried position, bonus‑eligible, contingent upon achieving specific financial and performance goals. Relocation Assistance offered!

WHO YOU ARE

Our General Managers are best‑in‑class operations leaders who guide their teams to deliver exceptional service to clients and guests. With a deep understanding of our clients' vision, strong relationship‑building skills, solid financial acumen, and a commitment to safety, our leaders make a meaningful impact every day. Ideal candidates have experience managing large‑revenue accounts, make data‑driven decisions, and possess extensive expertise in financial analytics and forecasting.

Compensation

COMPENSATION: The Salaried rate for this position is $150,000.00 to $170,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BONUS: This role is bonus eligible, contingent upon achieving specific financial and performance goals.
RELOCATION ASSITANCE: Relocation Assistance offered!

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

The successful General Manager:

• Leads a team that provides operational expertise in contracted services while providing hands‑on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

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