Central Scheduler Associate - Access Center - EHT

Central Scheduling Associate

Minimum Qualifications:

• High School degree or equivalent
• 1-3 years office experience required, preferably in a medical setting
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire

Position Summary:

The Central Scheduling Associate provides scheduling assistance to AtlantiCare Physician group central scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing. The Central Scheduling Associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, patient insurance information, enters client information into the scheduling application, and provides accurate financial information to clients. The Central Scheduling Associate provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Qualifications:

• Education: High school diploma or equivalent required
• License/Certification:
• Experience: 1-3 years office experience required, preferably in a medical setting. Medical terminology preferred
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire

Performance Expectations:

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment:

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. The essential functions for this position are listed on the Assessment and Evaluation Tool.

Reporting Relationship:

This position reports to the Department Leadership.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare:

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.