Field Operations Team Lead

Field Operations Team Lead – Digital Modernization Group Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB). This position supports high-visibility national defense operations and key stakeholders, including Air Force District of Washington (AFDW) and Headquarters Air Force (HAF). The role involves supporting IT operations, maintenance, planning, and engineering across a dynamic and fast‑paced mission‑critical environment covering the Pentagon, Joint Base Andrews, JBAB, and alternate locations within a 300‑mile radius of the National Capital Region (NCR). The Challenge Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment for more than 3,000 personnel. Lead a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met. Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment. Be familiar with remote support tools such as Remote Desktop and BEL Manage. Submit incidents and service requests using Remedy and ServiceNow. Escalate unresolved issues to the Operations Manager and Site Lead for further resolution. Act independently on complex assignments and collaborate with other IT professionals as needed. Manage a rigorous security process for classified assets, including movement, storage, inventory, destruction, and team training. Communicate inventory levels and assets required to fill tickets for program‑level prioritization. Track and coordinate desktops and laptops timelines for network connectivity. Audit tickets for all field ops queues to ensure completion of ticket notes in alignment with program requirements and conduct training for areas needing improvement. Develop standard operating procedures for tech refresh, routine requirements, and desktop support. Interface with broader program teams for support and escalation as needed. Coordinate large office stand‑ups as the primary field operations interface with the customer on timelines, deliveries, asset counts, and install expectations. What Sets You Apart Bachelor’s Degree and 8+ years of relevant experience leading teams in IT environments. Demonstrated experience overseeing multiple teams delivering IT support services. Proven ability to manage programs effectively and deliver accurate, timely reports to leadership, supporting informed decision‑making and mission success. Current DoD 8140 certification (e.g., Security+ CE or higher). Active DoD Secret security clearance (or higher). Experience supporting U.S. Government and/or DoD customers. Strong troubleshooting skills and a proactive, self‑starting mindset. You Might Also Have Military experience, particularly supporting senior military leaders. Master’s degree in IT or a related field. Active DoD Secret clearance. Pay Range Pay Range $92,300.00 - $166,850.00 Pay and Benefits Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr COMFORT SYSTEMS