Collection Specialist Supervisor
$50k - $60kRESORT RECOVERY SOLUTIONS LLC
Benefits:
Paid time off Full job description
Job description Collection Specialist Supervisor Resort Recovery Solutions, LLC – San Diego, CA 92123 Full-time | $50,000 – $60,000 per year (DOE) + Commission + Bonus Job Summary Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections Supervisor to lead our boutique call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and maintain a personal portfolio of accounts. This is a hands-on leadership role within a fast-paced environment. Responsibilities Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
Manage your own block of accounts while helping the team reach their performance goals.
Oversee daily operations for the Collections and Customer Servicing departments.
Identify and resolve issues promptly and professionally.
Utilize computer systems and technology to streamline processes and increase productivity.
Ensure compliance with FDCPA and company policies.
Qualifications Minimum 2 years of collections experience, or powerful CSR skills. Knowledge of the Fair Debt Collection Practices Act (FDCPA).
Proven leadership experience in supervising/managing, coaching, and motivating a team.
Strong multitasking abilities with the capability to perform under pressure.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with computer systems and technology.
Bilingual English/Spanish
Experience/knowledge of Timeshare or Hotel Operations is a plus.
Ideal Candidate A dynamic and inspiring leader.
Self-motivated individual who can outperform your team each month.
Thrives in a fast-paced environment.
Solutions-driven with strong organizational and problem-solving skills.
Schedule Full-Time
Monday–Friday
8:00 AM – 5:00 PM
On-site | San Diego, CA 92123
Compensation & Benefits $50,000 – $60,000 per year (DOE)
Commission
Incentive
Paid Sick Time
Paid Time Off
How to Apply Please email your resume to . Include a cover letter highlighting relevant experience and explaining why you are a strong fit for this role. Pay: $50,000.00 - $60,000.00 per year Benefits: Paid sick time
Paid time off
Work Location: In person
Vacancy posted 2 days ago
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