Forward Deployed Product Manager

Summary of This Role Active Network is hiring a Forward Deployed Product Manager to lead one of our most strategic, single‑customer engagements: a large, multi‑module platform build on ACTIVEWorks Endurance for a leading global endurance and obstacle‑race event organizer and its family of brands. This is a builder’s role – equal parts embedded customer partner and hands‑on product owner. You will sit shoulder‑to‑shoulder with the client, become the connective tissue between the customer’s business and our engineering organization, and own delivery across registration, payments, race passes, dynamic pricing, on‑site race‑day operations, identity, APIs/webhooks, and reporting. Responsibilities Embed with the client as the forward‑deployed product lead: conduct discovery and requirements sessions, surface real needs, resolve ambiguity, and drive decisions. Build trust and be the day‑to‑day product point of contact. Communicate progress, risks, trade‑offs, and evolving requirements to the client and internal leadership. Own the product backlog and roadmap across two delivery phases (initial launch and follow‑on enhancements): write clear epics, user stories, and acceptance criteria for registration, checkout, payments, split settlement, dynamic pricing, race passes, transfers, on‑site/race‑day operations, identity/SSO, APIs/webhooks, and reporting. Prioritize ruthlessly, sequence feature development, manage scope against the Statement of Work, and partner with account and delivery leadership to keep the engagement on track. Coordinate 2–3 concurrent development teams: align sprint goals, manage cross‑team dependencies, orchestrate release sequencing, and prepare release objectives, milestones, and schedules with engineering, project management, design, and QA. Partner with business analysts and designers to ensure designs and builds meet documented requirements and customer needs. Drive launch readiness: support UAT, cutover planning, and post‑launch stabilization for race‑day‑critical functionality. Qualifications 4+ years in a product management or product owner role. Bachelor’s degree. Embedded or customer‑facing experience – prior forward‑deployed, solutions, professional‑services, or client‑embedded PM work strongly preferred. Proven track record of delivering complex software projects on time, on quality, and on budget. Demonstrated experience writing epics, user stories, and functional requirements in an agile environment. Experience coordinating multiple concurrent development teams and managing cross‑team dependencies. Exposure to SaaS and e‑commerce product development; comfort with payments, APIs/webhooks, and third‑party integrations. Excellent communication skills, both verbal and written – able to be the trusted face of the product to an external customer. Strong business acumen and the ability to translate client objectives into measurable requirements. Ability to communicate effectively with different personalities and roles (development, sales, support, customer, analyst, executive) and build strong relationships. Desired Skills and Capabilities Experience in registration, ticketing, events, or endurance/obstacle‑course racing (OCR). Familiarity with payment processing and split settlement (e.g., Stripe Connect). Experience with international commerce, multi‑currency, and VAT/GST compliance. Experience with BI/reporting platforms (Power BI, SQL‑based data warehouses). Pragmatic Institute (Pragmatic Marketing) Certified B2B2C experience. A passion for endurance sports. Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact View email address on click.appcast.io. #J-18808-Ljbffr