Supervisor, NPI Service

Description & Requirements

Introduction: A Career at HARMAN Lifestyle

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

The Service NPI Engineer supports new product introductions and end of life activities within Customer Service. This role ensures service readiness by coordinating spare parts, developing service documentation, leading training programs, and partnering closely with Engineering, Quality, Procurement, and external and internal service centers.

What You Will Do

• Partner with NPI, Engineering, and Program teams to align service readiness with product launch timelines and technical requirements.
• Provide designforserviceability input and identified early failure modes, contributing to more reliable product deployments.
• Conduct prototype evaluations, validated product performance, and developed technical training content for internal and external service partners.
• Build initial sparepart structures in PDM and ERP systems (SAP), including critical part definitions, min/max levels, and lifecycle triggers.
• Ensure sparepart availability by collaborating with Procurement and Sourcing during prelaunch supply chain planning.
• Author service documentation, troubleshooting workflows, and repair guides for new hardware platforms.
• Manage sparepart endoflife activities, ensuring alignment with finishedgood lifecycle strategies.
• Leverage project management tools to meet NPI deadlines, deliverables, and crossfunctional commitments.
• Lead service improvement initiatives using customer returns data, field performance metrics, and voiceofcustomer insights.
• Support global servicecenter certification programs and evaluate the effectiveness of technical training.
• Monitor key operational KPIs, including service trends, customer satisfaction, and critical case resolution.
• Build longterm relationships with customers, distributors, and service partners to enhance service quality and customer experience.

What You Need to Be Successful

• Experience in Microsoft Office Suite
• Minimum 3+ years of Experience
• Strong technical background in product design or development, with experience in NPI processes.
• Knowledge of serviceability engineering, service parts management, or hardware support engineering.
• Experience with circuit board fundamentals, digital signal processing (DSP), acoustics, product debugging and repair
• Knowledge of service procedures, training guides, troubleshooting workflows, and project management platforms
• Cross functional communication and collaboration
• Root cause analysis and structured problem solving through data decision making
• Process development and continuous improvement
• Training delivery and technical enablement
• Hardware lifecycle and service readiness planning

Bonus Points if You Have

• Bachelor's / MSc degree in engineering or equivalent experience
• Experience working with ERP systems, product data management, and product lifecycle management
• Experience with CAD tools such as SolidWorks or similar platforms.

What Makes You Eligible

• You are willing to travel, up to 20%, if necessary.
• Ideally, you live near Richardson, Texas. Because this is a hybrid role, commuting to our Richardson office will be required as necessary.

• Successfully complete a background investigation and drug screen as a condition of employment (post-offer).

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#NP1

Pay Transparency

$ 78,750 - $ 115,500

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.
Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', '@careers.harman.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on click.appcast.io.

You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at View email address on click.appcast.io. Requests will be considered on a case-by-case basis in accordance with applicable law.

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