Penalty Support Specialist (Data Entry)

Processes AZ form 285(s) and AZ form 290(s)as assigned: Processes incoming Forms 285 and 290, reviewing for accuracy and completeness Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory master Ensures forms and all actions taken for paper, emails, and faxes are organized and securely stored Researches and resolves POA and Prescreening issues and questions Serves as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and AZ form 290(s) Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285 and Form 290) Escalates intermediate and complex taxpayer inquiries and cases to senior team member Processing the Mail (as assigned, in office) Other duties as assigned 10% Onsite - will need to be onsite to process mail as needed Preferred Skills - basic office equipment knowledge, 10 key experience Required Skills - basic admin skills, typing, filing, etc. Education Preferences - Associate's degree, or equivalent experience #J-18808-Ljbffr Sunrise Systems