Network/Telecom Technician - Bowling Green, OH

Job Description

Job Description

Overview

The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently.

This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner.

The Network/Telecom Technician reports to the Electronic Security and Safety Department Manager and works primarily out of the assigned area.

Responsibilities

• Management of IT infrastructure - Hardware setup, customer network support, Endpoint support in field.
• Troubleshoot and support all IT connected devices
• Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams
• Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals
• Ability to assist with deploying/troubleshooting networking solutions on premise, cloud, or hybrid.
• Provide Technical support and on-site troubleshooting/repair for customers.
• Responding to phone calls and texts after hours and on weekends within a timely manner
• Experience and Skills in documenting all work performed daily to build complete customer work history
• Other duties as assigned

Qualifications

• Basic knowledge of control and electrical system design
• Demonstrate ability in supporting and troubleshooting IT network connected devices
• Experience with Routers/Switches, Wireless, Firewall and Security
• VMWare experience is recommended
• Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies
• Windows desktop and server operating systems
• IOS systems
• Proficient with MS Office productivity software
• Ability to efficiently organize and plan work tasks to meet company goals
• Ability to balance multiple projects
• Critical thinking with exceptional problem-solving skills, able to work independently and in team environments
• Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment
• Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner
• Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work
• Willing to participate in the company’s required background and drug screening process
• Valid driver’s license required

Working Conditions

• Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time
  
• Lift and/or move up to 75 pounds
  
• Climb at heights of 300’+ for extended periods of time
  
• Work outdoors in a variety of weather conditions

Additional Eligibility Qualifications

This position requires the completion of a thorough background and pre-employment drug and alcohol screening. In accordance with The Company’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested.

AAP/EEO Statement
This Company is an Equal Employment Opportunity Employer that provides opportunities without regard to any protected classes under applicable law.

ADA Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.