IT Business Support Specialist I

Job Summary Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application‑related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage. Job Responsibilities Provide basic support for business applications, including troubleshooting issues and guiding users through resolutions. Deliver standard user training and respond to frequently asked questions using existing documentation. Engage with customers via email, phone, and chat to log, track, and resolve basic support requests. Escalate more complex technical issues to higher‑level support or development teams as appropriate. Maintain accurate documentation of support interactions and resolutions to enhance the knowledge base. Contribute to process improvements by identifying recurring issues or opportunities for documentation updates. Follow routine assignments in accordance with established procedures and guidelines to address standard problems. Analyze basic information to support work‑related decisions; escalates matters outside defined scope as appropriate. Individual contributor performing work under direct supervision. Perform all other duties as assigned by management. Education High school diploma required; Bachelor’s preferred. Experience Typically requires 0–2 years of related work experience. Pay Range & Benefits $37,336.00 – $52,270.40 Annually. The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts. Equal Employment Opportunity Statement Equal Employment Opportunity Employer. Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at View email address on click.appcast.io. #J-18808-Ljbffr Stewart Title