Senior Software Development Engineer

Senior Executive experienced in driving the design, development and deployment of Products & Technologies used in enterprises specifically Global…

The Vision: We're building the future where customer service and sales operate with unprecedented precision and efficiency. For decades, customer operations have been hampered by knowledge fragmentation, inconsistent processes, and human variability. We're changing that paradigm entirely through AI-powered knowledge synthesis, trusted automation, and intelligent personalization.

The Challenge: Traditional customer operations rely heavily on human intuition and scattered knowledge bases. Our revolutionary approach synthesizes conversations, expert insights, and organizational data into a unified, trusted knowledge ecosystem. This knowledge powers autonomous agents that deliver consistent, high-quality customer experiences across service and sales touchpoints.

Your Mission: You\'ll architect and develop core AI systems that automatically:

• Extract and synthesize knowledge from millions of customer conversations
• Integrate expert review workflows for knowledge validation and trust
• Personalize knowledge delivery based on customer context and business relationships
• Enable intelligent agents to access comprehensive customer and business data
• Create seamless automation that maintains human-level quality with machine-scale consistency

What You'll Build:

• Advanced natural language processing systems for conversation analysis and knowledge extraction
• Machine learning models for intelligent knowledge synthesis and curation
• Personalization engines that adapt content to individual customer contexts
• Agentic AI systems that leverage trusted knowledge repositories
• Integration frameworks connecting structured organizational data with conversational insights

Who You Are:

• PhD or Master\'s in Computer Science, AI, Mathematics, Statistics, or related quantitative field
• Passionate about applying cutting-edge AI to solve real-world business challenges
• Experience with large language models, knowledge graphs, multi-agent systems, or conversational AI
• Strong background in machine learning, natural language processing, or data synthesis
• Excited by the prospect of building systems that fundamentally transform how businesses operate

Why This Matters: Customer operations represent one of the largest opportunities for AI transformation in enterprise business. You\'ll be working on technology that directly impacts millions of customer interactions daily, creating measurable value through improved efficiency, consistency, and customer satisfaction. This isn\'t incremental improvement—it's revolutionary change.

The Impact: Your work will enable businesses to deliver personalized, context-aware customer experiences at scale while dramatically reducing operational overhead. You\'ll be creating the foundational technology that transforms customer operations from a cost center into a competitive advantage.

Join us in building the autonomous future of customer operations, where trusted knowledge meets intelligent automation to create unprecedented business value.

Ready to revolutionize customer operations? Apply today by sending your resumé to View email address on click.appcast.io with“Senior Software Development Engineer” as email subject.

eGain - Where AI meets Enterprise Excellence

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Software Development

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