Lead Contact Representative (CER) - Temp Prom/Detail NTE 1 Year, MBE up to 5 Years, MBMP

Job Title

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Coaches the team in the evaluative review process, selection and application of appropriate problem solving methods and techniques, provide advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and On Job Training (OJT) instruction to employees and obtains needed information or decisions from supervisor on problems that arise
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly
• Provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs
• Serves as the acting supervisor during his/her absence

Standard Position Descriptions (SPD): PD98333 Visit the IRS SPD Library to access the position descriptions.