Experienced Appointment Coordinator (Automotive BDC)

Job Description

Job Description

Mark Toyota of Plover is looking for an Experienced Appointment Coordinator (BDC). This role will be responsible for scheduling and maintaining customer satisfaction throughout the appointment process.

About the Company:

Mark Toyota of Plover is a well-established automotive dealership located in Plover, WI. We are committed to providing exceptional customer service and high-quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment. Mark Toyota is a family owned dealership with 36+ years of community involvement, structured around excellent customer service. WE are looking for right individual to help us grow our service department.

Responsibilities:

• Answering inbound phone calls and scheduling appointments for our guests
• Maintain accurate records of appointments and customer information
• Ensure customer satisfaction through excellent communication and service
• Offering best in class customer service to every customer by phone, email and text
• Learning basic operation codes for common services 
• Determining the proper service needed and consulting the customer for that service 
• Advise on required maintenance recommendations 
• Learning the scheduling system for the Service Department and understanding scheduling needs  
• After Service Follow Up call to ensure that their service experience went as expected 
• Declined Service follow up calls to generate sales, to ensure returned service work  
• Other tasks as assigned by the Service Manager 

Requirements:

• Prior experience in appointment scheduling
• Strong communication skills
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment

What we offer: 

• Competitive compensation: $17.00 - $20.00 per hour
• Opportunity for growth and advancement
• Positive and collaborative work environment
• Competitive pay with incentives
• Medical, Dental, and Vision Insurance (Aflac)
• 401k with company match
• Training (in house and from Toyota)
• Paid Holidays and vacation after probation period
• Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
• Discounts on product and services

Qualifications: 

• Excellent oral and written communication skills a must 
• Ability to effectively communicate in person, by email and phone 
• Strong interpersonal and customer service skills 
• Must possess basic computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management tools 
• Professional appearance 
• High level of energy and desire to learn and grow in a team orientated atmosphere 
• Willing to train the right candidate!

Hours :

Hours may vary, but majority of hours will be from 10am-6pm to ensure full coverage until end of business day. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.