Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – SERVICE DEPARTMENT Lou Bachrodt Volkswagen | Rockford, IL Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment. Responsibilities: Greet and assist service customers Answer incoming calls and schedule service appointments Communicate with customers regarding service needs and vehicle status Maintain accurate customer information in the dealership CRM Follow up with customers after service visits Assist service advisors with customer communication and administrative tasks Help deliver an exceptional customer experience from start to finish Qualifications: Outstanding customer service and communication skills Positive attitude and strong work ethic Strong organizational and multitasking abilities Basic computer skills Automotive service experience is a plus but not required Ability to work well in a team environment What We Offer: Competitive compensation Medical, Dental, and Vision Insurance 401(k) Paid Vacation Employee Discounts Ongoing Training Career Growth Opportunities with a Family-Owned Dealership Group If you are passionate about customer service and want to join a team that values people, process, and professionalism, we want to hear from you. Apply today and become part of the Lou Bachrodt Volkswagen team! Thank youaa415a4b-8b21-40fc-a65c-70d2b25ca29a