Mobile Operations Manager

BPI Medical is growing at a remarkable rate and offers a rewarding career for a proven leader interested in making a difference every day. We embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to meet our customer's needs. Our motto is "Its gotta be right. its gotta be fast. no exceptions." We live by our values of Integrity, Quality, On-time Delivery, Collaboration, Growth Mindset and Compassion . We have a relaxed work atmosphere with an exceptional staff. We understand that continuous improvement is more than a business philosophy. It’s a personal contribution to making our customers, our business, and our team members better every day. We are looking for a Mobile Operations Supervisor who can ensure the team’s application of high-quality, cost-effective surgical instrument repair techniques, administration and organizational responsibilities. This position is directly responsible for the operations, cost controls, staffing, scheduling, and sales performance of the Mobile Department. In addition, the position manages territory alignment, marketing, training, and logistical coordination of BPI Mobile activities. This position performs work in multiple states, at varying facilities, with varying and asymmetrical schedules. This position will assist the BPI Medical National Sales Manager in the aggressive and successful growth of the company. Essential Functions: Performance Management Develop, communicate, and manage each technician’s repair performance, repair quality, and appropriate repair timeframes. Teach, mentor, and manage each technician’s ability to accurately repair and refurbish surgical instruments. Coordinate communications between Mobile Repair Technicians, Regional Outside Sales Representatives, customers, and the BPI Repair Facility-based team members to maximize customer satisfaction. This includes problem-solving and conflict management activities both internally and externally. Develop and maintain current working knowledge on technology, products, competitors, and equipment relevant to BPI Medical customers. Develop new customer relationships and optimize existing customer relationships in order to develop business opportunities for both repair service sales and mobile service sales. Territory Management Demonstrate an ability to organize multiple regional geographic territories, large customer bases, and manage the team’s activity and appointment schedules. Review financial statements, quality data, sales and activity reports (such as the Sales Forecast Tracking Sheet, MS Outlook Appointment Calendars, PTO Calendars), and other key performance indicators and data to measure productivity and goal achievement. Direct and coordinate repair department financial and budget activities to fund operations, maximize investments, and increase efficiency. These functions must balance with cost control, cost reduction, and mobile program improvements. Actively participate in sales-related territory management activities, such as customer sales visits, conducting client training, setting up new mobile trials, customer-satisfaction surveys, and attending trade shows. Determine market strategies, forecasts, and goals for each product and service. Successfully engage in the strategies and sales activities which ensure revenue quotas are met. Identify potential customers and sales opportunities, manage customer data, develop regional and local sales strategies, and implement activity‑specific and regional action plans. Review, analyze, and adjust pricing, in partnership with sales management, to ensure business success in a competitive environment. Follow up on sales leads in a timely manner that optimizes sales opportunities. Contract Management Demonstrate the ability to qualify, analyze, develop, and propose pricing and service contracts to customers. Communicate and coordinate customer requests for price quotes, mobile bids, service requests, Requests-for-Proposal (RFP). Technical and Administrative Field Management Document all repair information, sales activities, and sales opportunities by maintaining a fully functioning CRM scheduling calendar. Teach, mentor, and manage each technician’s use of business‑related administrative actions; to include tech sheets, purchase orders, and other business forms. Teach, mentor, and manage each technician’s use of Inspection Sheets (to include pictures of the fleet vehicles). Successfully teach, mentor, and manage all the customer‑facing mobile programs, perform in‑service diagnostic visits, inventory of facilities, and pre‑ and post‑appointment reporting at each customer facility. Teach, mentor, and manage all required internal and external documents such as call reports, forecasts, expenses, and other sales‑related and administrative reports. Proactively assist other company Members with customer service challenges. Conduct all driving activities, both federally and locally, within the laws of each state. Ensure all repair‑related mobile vehicles, tools, supply‑levels, and equipment are customer ready; i.e., maintained and functional. Fleet Management Ensure all Department of Motor Vehicles, OSHA, and Department of Transportation requirements are met. Ensure each technician conducts preventative daily maintenance tasks such as: changing ultrasonic solutions, cleaning bag house filters, changing glass bead & bead blaster filters, draining water from compressor units, changing out A/C filters, cleaning the truck inside and out, and other maintenance duties as required. Required Education or Certifications: Two (2) to five (5) years of precision metal fabrication experience within a manufacturing environment. Advanced knowledge of soldering applications, metallurgy, measurement tools, mathematics, and blueprint reading is preferred. Ability to use the Microsoft Office suite of products is also preferred. Maintain all vendor‑required credentialing. These requirements, defined by our customers, can be related to HIPAA, medical vaccinations / certifications / and attestations, and the constant ability to pass a criminal background check. As this position requires daily automobile travel, the team member must maintain all state‑required credentials related to driving a vehicle; such as a valid driver’s licenses, valid and adequate insurance, and proper up‑to‑date car registration. Collaborative and Supervisory Demands: This is a highly collaborative and communicative position. It requires constant communication with both internal and external customers in person, by electronic mail, or by phone. The ability to communicate accurate messages regarding inspections, evaluations, job quotes, billing, and repair results is critical. Demonstrating professionalism and tact is an essential function of the job. Responsible for the on‑going supervision of the Mobile Repair Technicians. Physical Demands: Vision correctable to 20/20 with full‑color spectrum recognition is required to discern small variances in measurement, material, and quality. Must be able to determine variations visually and physically within tolerances equal to scalpel sharpness. Predominantly required to sit, stand, walk, and drive as part of the daily routine. Based upon the relationship to manufacturing and production, the ability to move or transport goods and materials, up to 40 pounds is required. Safety Requirements Each position with BPI Medical must demonstrate, 100% of the time, that they can perform each required and assigned task in a manner which is safe. Every position at BPI Medical is expected to actively participate in lean manufacturing‑oriented continuous improvement programs. Working Conditions This is a combination site worker and territory management position. Approximately 80% of the work schedule consists of performing mobile services at client locations. The remaining 20% consists of customer visits, technician‑support activities, and technical work conducted at various medical facilities. A flexible work schedule, based upon work flow and hospital demand, is required. Will be exposed to ambient weather conditions. Benefits Medical, Dental and Vision EAP! 401K Paid Time Off and Holiday Pay Come join an exceptional team of great collaborators. #J-18808-Ljbffr BPI Medical