AWS Production Support Engineer

Job Description

Job Description

AWS Production Support Engineer Direct Full-Time Lafayette, LA | Knoxville, TN | Columbia, SC | Birmingham, AL Position Summary We are seeking an AWS Production Support Engineer with 2–5 years of production/application support experience to provide 24x7 operational support for applications running in an AWS environment. The ideal candidate will have strong troubleshooting and incident-management skills, hands-on experience investigating application and infrastructure alerts, and the ability to perform initial triage using AWS services, Splunk, OpenTelemetry, and application logs. This role requires someone who is proactive, self-motivated, comfortable working in a production environment, and able to quickly determine whether an issue is isolated or part of a broader outage. Key Responsibilities

• Provide 24x7 production support for applications operating in an AWS environment.
• Monitor production alerts and investigate application or infrastructure incidents.
• Perform initial troubleshooting and triage using AWS, Splunk, OpenTelemetry, and application/system logs.
• Investigate batch and scheduled job failures , gather relevant information, and identify potential causes.
• Determine the severity and impact of production issues and escalate to appropriate SMEs or engineering teams when required.
• Troubleshoot application performance, availability, and operational issues.
• Support production deployments and releases.
• Execute and monitor basic CI/CD jobs and deployment processes .
• Review logs and monitoring data to determine whether an issue is isolated or part of a larger production outage.
• Work closely with development, infrastructure, cloud, and support teams during incident resolution.
• Maintain and continuously improve operational documentation and knowledge articles.
• Identify opportunities to improve production-support processes and operational efficiency.

• 2–5 years of Production Support / Application Support experience.
• Experience supporting applications in a 24x7 production environment .
• Working knowledge of AWS and the ability to navigate AWS services for troubleshooting and investigation.
• Hands-on experience with Splunk for log analysis and troubleshooting.
• Strong experience with incident investigation, initial triage, troubleshooting, and escalation .
• Experience investigating application alerts, system logs, and production failures.
• Experience supporting and troubleshooting batch jobs / scheduled jobs .
• Strong analytical and problem-solving skills.
• Ability to determine whether an issue is isolated or part of a broader outage.
• Ability to work independently and escalate appropriately when deeper technical expertise is required.
• Strong communication skills and a proactive, self-learning mindset.

• OpenTelemetry
• AutoSys
• Apache
• RMJ
• CI/CD
• Production release support
• Application debugging
• Monitoring and observability tools
• Knowledge-base / operational documentation experience