Customer Service Representative

Job Description

Job Description

At The Ouellette Agency, we believe great insurance service is built on strong relationships, teamwork, and a genuine commitment to helping people. We have created a professional, positive environment where team members are encouraged to grow, take ownership of their responsibilities, and contribute to the success of the agency.

We are currently seeking a Licensed Insurance Customer Service Representative to join our team. This position plays an important role in supporting our existing clients, assisting with policy needs, answering coverage and billing questions, and providing the high level of service our clients expect from our agency.

The ideal candidate is already Property & Casualty licensed, highly organized, dependable, and comfortable managing multiple client needs throughout the day. We are looking for someone who enjoys helping people, finding solutions, and building lasting relationships with clients.

Responsibilities

• Assist existing clients with policy changes, endorsements, billing questions, payments, and other service-related needs.
• Provide professional, friendly, and timely assistance by phone, email, and in person.
• Develop strong relationships with clients and provide proactive follow-up when needed.
• Accurately document client interactions, policy changes, and transactions.
• Help improve client retention by delivering consistent and dependable service.
• Identify opportunities to better protect existing clients through additional insurance solutions or life insurance.
• Coordinate with mortgage companies and other parties when necessary to assist with insurance-related requests.
• Work closely with the agency team to ensure clients receive a smooth and positive experience.

Requirements

• Excellent communication and interpersonal skills.
• A strong commitment to providing outstanding client service.
• Ability to stay organized and accurately manage multiple policy and client requests.
• Strong attention to detail and follow-through.
• Confidence in researching and resolving client questions and concerns.
• Florida insurance experience is preferred.
• Familiarity with Allstate products and brokered homeowners insurance carriers is a plus.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• No Evenings
• No Weekends