Customer Service Representative

Customer Service Representative (B2B Order Management)

Virginia Beach, VA | $22.00-$24.50/hr | Full-Time | Temp-to-Hire

2 Openings Available
What You'll Do

Process and manage customer orders from entry through fulfillment
Enter and maintain orders in ERP systems (SAP preferred)
Review purchase orders for accuracy, pricing, and delivery details
Track open orders and provide status updates to customers
Coordinate with Sales, Production, Warehouse, Engineering, and Credit teams
Handle returns, credits, and customer account documentation
What We're Looking For

2+ years of B2B customer service, order processing, or sales support experience
Strong ERP experience required (SAP highly preferred)
Experience managing orders from receipt through shipment
Manufacturing, industrial, or distribution experience preferred
Strong attention to detail and ability to manage high-volume workloads
Excellent communication and problem-solving skills
Schedule

Monday-Friday, 8:00 AM-4:30 PM
Ideal Background

Order Management
Order Processing
Sales Support
ERP/SAP Experience

Not a call center role. We are specifically targeting candidates with B2B order management and transactional processing experience.
Perks

Temp-to-Permanent Opportunity
Competitive Pay
Stable Day Shift Schedule
Collaborative Team Environment
Growth Opportunity Within Manufacturing Operations
Interview Process

One onsite interview with the hiring manager

If you've managed customer orders in an ERP system and enjoy being the hub between customers, sales, and operations, apply today.

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