Store Manager

Job Description

Job Description

About This Role

POSITION SUMMARY:

The Store Manager (SM) plays a pivotal role in driving Landry's success, working closely with the Senior Leadership Team to set the company's direction and growth. Their primary responsibility is to lead their team to deliver an exceptional customer experience while collaborating with other key leaders to achieve business success. The SM is accountable for creating a best-in-class experience for customers and fostering a culture of exceptional service.

OUR CULTURE:

At Landry's Bicycles, we are a collectively owned company, driven by our dedicated employees who are co-owners. This shared ownership fuels our commitment to collaborative teamwork, exceptional customer service, and our vision to become the best bike shop for the world. Our core values guide everything we do, including:

• Treating every customer with respect and honor
• Building connections within the larger bicycling community
• Making a positive impact on the world through our work
• Celebrating the quality and value of our people
• Fostering a culture of teamwork, open communication, honesty, and trust
• Continuously improving our practices and processes
• Embracing intelligent risk-taking

What You'll Do

ESSENTIAL FUNCTIONS & JOB DUTIES:

• Serve the greater good by leading with integrity
• Create and maintain a consistently excellent hospitality culture within the store
• Set direction for staff to meet the diverse needs of our customers
• Drive profitability and achieve set goals
• Nurture a strong relationship with the Service Manager to meet service goals
• Effectively manage budget, staff payroll, and administrative duties
• Ensure operational duties are carried out efficiently and on time
• Develop and implement a staffing schedule for store employees
• Ensure effective merchandising practices to deliver an excellent customer experience
• Hire and onboard new staff members
• Train and develop both new and experienced staff
• Conduct regular individual performance feedback meetings
• Manage incentives, pay, and employee recognition
• Make personnel decisions when necessary for the good of the store
• Address people issues directly, engaging in difficult conversations when needed
• Communicate effectively and keep staff informed
• Identify and communicate individual strengths and weaknesses to subordinates
• Develop a succession plan for key roles and work towards its implementation
• Maintain a clean and well-maintained store environment
• Contribute to corporate leadership and direction-setting
• Embodies Landry's core values
• Bolsters a positive company culture
• Engages with the local community and fosters connections
• Identifies and addresses systemic issues when necessary

PHYSICAL DEMANDS:

• Able to lift and move objects weighing up to 65 pounds
• Able to sit, stand, and walk throughout the scheduled work shift

Requirements

KNOWLEDGE/EXPERIENCE:

• Prior experience in bike shop leadership, preferably within Landry's organization
• Passion for cycling and the bicycle industry
• Ability to communicate effectively and teach others
• Strong leadership skills with the ability to motivate and engage staff
• Excellent communication skills for internal and customer interactions
• Knowledge of the bicycle industry, its products, and accessories
• Ability to solve problems in dynamic and ever-changing environments
• Effective presentation and questioning skills for employees and customers

Nice To Haves

PROFESSIONAL EXPECTATIONS:

• Maintains a positive representation of Landry's in all interactions
• Presents oneself in a professional and approachable manner
• Is dependable, reliable, and proactive in meeting responsibilities
• Thinks strategically, analyzing the business to recommend improvements for current and future customers
• Builts strong relationships and rapport with others
• Takes personal responsibility for growth and development, incorporating feedback and making necessary changes
• Pursues self-improvement to enhance job performance
• Behaves with integrity and honor in all interactions
• Follows through on commitments and obligations
• Embody's Landry's core values and advocates for them within the company
• Demonstrates a commitment to serving others and contributing to community needs
• Approaches work with a positive, inspiring attitude and energy

Benefits

Competitive full range of benefits for full-time employees.

• Health, Dental & Vision insurance.
• Employee Stock Ownership Plan (ESOP).
• Company profit-sharing plan.
• Bicycle-friendly business with accommodations for bike-commuting staff.
• Employee purchase discounts.

About Us

Employee-owned company

Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.

See Landry's website for more information: