Salesforce Lead, Cloud (PaaS) Application Developer

Job Description and Duties

Join the Application Development Bureau and play a vital role in shaping the future of criminal justice technology! As part of our team you’ll implement and maintain statewide information systems that directly support law enforcement efforts. We value innovation and collaboration, offering you the chance to work on impactful projects that enhance public safety. Be part of a mission-driven organization where your skills can truly make a difference!

Under the direction of the Information Technology Manager (ITM) I, the Information Technology Specialist (ITS) II provides all technical and database system development support and maintenance activities. This includes implementing program customizations to a Salesforce grant management database through leading the design, development, documentation, and maintenance of new innovative technical solutions in support of Commercial off the Shelf (COTS) software, Software as a Service (SaaS), and hosted software systems for the Department of Justice (DOJ).

The ITS II serves as a senior technical consultant and trusted advisor to executive leadership, program management, and business stakeholders. The incumbent independently leads complex technology initiatives and facilitates collaboration among technical and non-technical partners to achieve organizational objectives. The ITS II leads the data migration efforts, develops and publishes technical procedures and user guides to support stakeholder training of the new application. The ITS II presents technical recommendations, status updates, risk assessments, and strategic options to management and stake holders through presentations and reports, often addressing complex or sensitive issues requiring sound judgement, diplomacy, and effective communication. The incumbent must demonstrate the ability to influence outcomes, build consensus among diverse groups, and represent the Department professionally in high-level meetings and discussions.

The incumbent exercises a high degree of independence and accountability in managing assignments, establishing priorities, and coordinating the work of technical staff and vendors. Success in this position requires exceptional written and verbal communication skills, the ability to respond effectively to challenging questions from management and stakeholders, and the capacity to lead cross-functional efforts while maintaining positive working relationships.

You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

A background check is required (if applicable).

The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.

Clearly indicate JC – 528971 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

This is a re-advertisement for JC-525123. If you have previously applied for JC-525123, it is not necessary to re-apply. Your original application for JC-525123 will be included in this candidate pool for JC-528971.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Salesforce Certification and knowledge and design uses for Salesforce Omnistudio.
• Extensive experience administering, configuring, enhancing, and supporting Salesforce or similar enterprise platforms, including customization, workflow automation, reporting, and user support.
• Advanced knowledge of software development lifecycle methodologies, system analysis, business process improvement, and enterprise application support.
• Demonstrated ability to analyze complex business and technical requirements and translate them into effective, sustainable technology solutions.
• Ability to develop detailed functional and technical specifications, system documentation, business requirements, procedures, and user guides for complex technological initiatives.
• Experience independently leading complex projects, initiatives, or assignments involving multiple stakeholders, or completing priorities, and cross-functional collaboration.
• Demonstrated ability to communicate technical concepts, risks, recommendations, and project status effectively to technical staff, business partners, management, and executive leadership.
• Experience preparing and presenting reports, recommendations, briefings, and other written materials for management decision-making and executive-level audiences.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications:

The SOQ is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12-point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Please explain your proven experience, familiarity and expertise with Salesforce or other Platform as a Service (PaaS) development and customizations.

2. What are the core responsibilities of a Salesforce Administrator?

3. Please explain your experience with application design, implementing complex data processing workflows, or interfaces between systems and forming logical design requirements/functional specifications to meet customer needs.

4. Please describe a significant experience in which you played a lead role in promoting organizational change, increasing efficiency and/or adding value to your organization. In your answer, please address the following:

A. Why was the change necessary?
B. What was your specific role in making the change?
C. How did you prepare the program to implement the change?
D. How did you assess the effectiveness of the change effort?

5. The ITS II, partnered with the platform vendor’s team, is responsible to ensure the technological requirements for managing the Tobacco Grant Management systems are up to date and appropriate to support the business. Please share with us your experience and knowledge of how to ensure business rules are continually updated. What challenges or issues could you face with these responsibilities?

6. Describe a time you wrote a report or made a presentation with senior management to communicate findings from your assessment of the needs and risks of a new application or project you led. In your response, explain how you determined what information was relevant to include, the recommendations you provided, and the outcome.

APPLICATIONS WITHOUT A SOQ WILL NOT BE CONSIDERED.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.