Senior AV Specialist

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT(TM). Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview Term: 6-month contract to hire Location: fully on-site in New York, NY 10013 Pay: up to 70/hr Hours: M-F 8-5pm EST We are seeking a Senior AV Specialist with 6–8 years of corporate AV experience to provide high‑quality, onsite support for enterprise conference rooms, executive meeting spaces, and collaboration environments. This role requires a hands‑on professional who can independently manage AV support, troubleshoot complex issues, and deliver a white‑glove experience for business leaders and stakeholders. What you will do as the AV Specialist The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Provide day‑to‑day onsite AV support for corporate conference rooms and executive meeting spaces Independently set up, operate, and troubleshoot audio‑visual systems for meetings, presentations, and hybrid collaboration sessions Support video conferencing platforms including Microsoft Teams, Zoom, and WebEx Configure, operate, and troubleshoot AV control systems such as Crestron and Extron Deliver white‑glove AV support for executives and high‑visibility meetings Serve as the primary point of contact for AV incidents during meetings and events Proactively identify and resolve AV issues to minimize downtime Partner with IT, facilities, and workplace services teams to ensure consistent AV performance Document room configurations, known issues, and resolution steps Provide limited after‑hours or on‑call support as required for critical meetings What you will bring to the team 6–8 years of hands‑on AV experience in a corporate or enterprise environment Strong experience supporting conference rooms, executive boardrooms, and collaboration spaces Advanced troubleshooting skills across audio, video, control systems, and signal flow Proven experience with Crestron and/or Extron control systems Deep familiarity with enterprise video conferencing platforms Ability to operate independently and make real‑time decisions during meetings Strong communication and customer service skills, especially with senior stakeholders Comfortable working in fast‑paced, high‑expectation corporate settings Advanced AV System Design & Configuration Proven experience designing, configuring, and implementing complex AV systems on the back end in a corporate enterprise environment Hands‑on expertise using Q‑SYS Designer for system architecture, DSP configuration, control design, and ongoing optimization Ability to architect scalable, standardized AV solutions across multiple room types and global offices Podcast Studio Ownership & Media Production Experience setting up, maintaining, and supporting a dedicated podcast studio including microphones, mixers, cameras, lighting, and acoustics Strong preference for candidates who can perform post‑production editing and assist with publishing and distribution Ability to maintain broadcast‑quality audio and video standards Enterprise Conference Room Ownership Experience owning all corporate conference rooms company‑wide, including executive boardrooms and collaboration spaces Experience acting as the central AV owner coordinating with onsite IT, facilities, and vendors Experience diagnosing and resolving issues remotely and onsite when required Experience establishing and maintaining AV standards, documentation, and best practices Global Support & Time Zone Flexibility Willingness to support a global user base including early‑morning coverage aligned to London business hours Flexibility for late‑evening support as new offices open, including Sydney Willingness to provide occasional off‑hours support for critical meetings Preferred Qualifications Crestron and/or Extron certifications Experience supporting executive leadership teams Exposure to networked AV systems Experience supporting hybrid or large‑scale corporate meetings Benefits Zones offers a comprehensive Benefits package. While we’re committed to providing top‑tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States. #J-18808-Ljbffr Zones IT Solutions