Program Operations Coordinator

Program Manager

Under the direct supervision of the Executive Director, the Program Manager provides leadership and oversight for the Hopewell/Petersburg Healthy Start–Loving Steps Program and the Hopewell/Prince George Healthy Families Program. This position ensures both programs operate in compliance with their respective grant and accreditation requirements—Healthy Families America (HFA) Best Practice Standards and HRSA Healthy Start Program Standards.

The Program Manager supports daily operations, supervises assigned staff, monitors program outcomes, ensures data accuracy and timely reporting, and fosters collaboration among staff, community partners, and stakeholders to enhance family-centered service delivery across all participating localities. Additionally, the Program Manager assists with the development and expansion of other family-centered initiatives within the Department of Healthy Families, helping to grow new programs, community outreach projects, and service delivery enhancements in alignment with the department's mission and grant objectives.

Examples of Duties

Program Oversight & Compliance

• Provides direct oversight for both the Healthy Start–Loving Steps and Healthy Families programs.
• Ensures all services align with HFA and HRSA grant requirements, policies, and performance benchmarks.
• Assists the Executive Director in maintaining program fidelity and preparing for audits, site visits, and evaluations.

Supervision & Staff Support

• Provides reflective supervision and case consultation to assigned staff, ensuring quality service delivery.
• Supports staff in developing professional growth plans, completing trainings, and meeting performance standards.
• Assists with scheduling, caseload management, and balancing staff workloads across both programs.

Program Expansion & Development

• Collaborates with the Executive Director to develop, plan, and implement expansions of existing programs and new community initiatives under the Department of Healthy Families.
• Identifies service gaps and emerging needs within the community, proposing new program components to address them.
• Supports the design and coordination of pilot projects, such as fatherhood/motherhood engagement programs, lactation support, and mental health initiatives.
• Assists in drafting funding proposals, community partnerships, and sustainability strategies for new or expanding programs.

Data & Reporting

• Oversees data entry and reporting in designated databases (e.g., CASIE, HRSA systems).
• Ensures timely completion of reports, assessments, and documentation per funder and model requirements.
• Prepares summary data and performance reports for the Executive Director and funding agencies.

Community & Partner Engagement

• Represents the Department of Healthy Families at community events, collaborative meetings, and outreach activities.
• Builds and maintains partnerships with local service providers, hospitals, schools, and DSS offices to enhance referrals and service coordination.
• Supports Advisory Board and Community Action Network meetings, parent engagement activities, and outreach initiatives.

Quality Assurance & Evaluation

• Participates in quality assurance reviews, file audits, and continuous improvement planning.
• Monitors program fidelity, staff compliance, and data accuracy.
• Supports corrective action planning and follow-up as needed.

Administrative & Grant Support

• Assists the Executive Director with budget monitoring, grant documentation, and narrative reporting.
• Contributes to planning, marketing, and community engagement efforts that highlight program impact.
• Performs other related duties as assigned by the Executive Director.

Typical Qualifications

Education & Experience

• Bachelor's degree in Social Work, Human Services, Psychology, Public Health, or a related field.
• Minimum of three (3) years of experience in home visiting, maternal-child health, or family support services.
• Supervisory or program management experience preferred.

Knowledge, Skills, and Abilities

• Strong understanding of maternal and child health, family systems, and trauma-informed care.
• Familiarity with both Healthy Families America (HFA) and HRSA Healthy Start (Loving Steps) models preferred.
• Excellent communication, organizational, and leadership skills.
• Ability to work effectively with diverse populations and community partners.
• Competence in data management, reporting, and program evaluation.
• Ability to handle sensitive situations with discretion and maintain confidentiality.

Other Requirements

• Valid Virginia driver's license, access to a reliable vehicle, and proof of insurance.
• Successful completion of criminal background and child protective services checks.
• Ability to travel throughout Hopewell, Petersburg, Prince George, and Dinwiddie as required.

Supplemental Information

Physical Requirements:

• Ability to sit, stand, and drive for extended periods.
• Light lifting (up to 25 lbs) for outreach or event materials as needed.