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DSS OMBUDSMAN COMMUNITY COORDINATOR

New York City | Social Services

DSS Ombudsman Community CoordinatorThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Office of the Ombudsman provides independent and impartial assistance to OHS clients and provides the public with access to a wide array of information and services. The DSS Ombudsman staff responds to constituent concerns and inquiries. The Ombudsman Office is the point of intake for all DHS shelter concerns received via the HRA intake line, and the staff routes inquiries to the appropriate division or provider. In addition, Ombudsman addresses concerns from shelter residents that are not related to facility conditions. All of these inquiries are tracked in the Intranet Quorum (IQ) system for reporting purposes. The Community Coordinator will report to the Ombudsman Deputy Director and provide effective conflict resolution; ensure fair and equal access to DHS, City, and community-based services and resources; and maintain a comprehensive data tracking and reporting system. The Community Coordinator will actively engage constituents in a meaningful manner and empower them to participate in decisions that affect their lives. The Community Coordinator will visit shelters to meet with shelter management and residents and conduct presentations regarding what the Office of the Ombudsman can help them with. New York City | Social Services

Vacancy posted 3 days ago
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