MSP Field Engineer

Job Description

Job Description

Link High Technologies is not just another IT provider. We deliver end-to-end technology solutions that allow our clients to focus on growing their business. With over 33 years in business, Link High touts a stable working environment with a vast wealth of collective experience. While we're large enough to provide enterprise level deliverables to our clients, we're still small enough to be flexible and change rapidly, which is a must in today's fast-paced technology field.

At Link High, we believe that providing an unparalleled customer experience is just as important as delivering outstanding technical service -- which is why you'll find our employees aren't just highly qualified on a technical level; they're also friendly, personable, and passionate about their career. Hard work is rewarded at Link High with paid training, recognition of accomplishments, and the ability for career advancement based on merit. Team Collaboration is the key to the company culture. 

Job Description: This Field Engineer will join our Technical Services Team in providing on-site support for PCs, networking equipment, servers, firewalls, and desktop software for a variety of small to medium-sized organizations. The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to complex server and network issues, as dictated by clients, skill set, and available work. When not performing on-site work, the field engineer will report to our Florham Park, NJ office and assist with Service Tickets and configuring computer and network equipment.

Job Requirements:

• Field Work in the NJ/PA/NYC area. Will report to the Florham Park office when not in the field.  
• Must have a reliable car. IRS mileage reimbursement.
• Experience working independently while collaborating with other technical staff as necessary.
• Willingness to take ownership of issues and take initiative.
• Ability to follow internal procedures and document tickets and time daily in our PSA and documentation platform. 
• Excellent written, verbal and interpersonal skills are a must.
• Commit to continuous education, certification and self-improvement.
• We prioritize candidates who align with the company's core values and beliefs and creating a team that works well together and contributes positively to the overall culture. 

Technical :

• 3 + years of RECENT professional MSP FIELD experience in supporting the following: (MSP/VAR or IT consulting firm highly preferred)
• PC Migration and Deployments (Copy profiles, data, etc.)
• Windows Desktop OS troubleshooting
• Mid Level experience with Server administration and troubleshooting
• Office 365 Experience (Basic Administration and troubleshooting)
• Networking connectivity & related equipment
• Corporate Firewalls (We standardize on SonicWall)
• Backup Technologies such as Datto
• Experience with ConnectWise,Automate or similar products is highly preferred
• Meets all assigned technical training goals.

Compensation and Benefits : Commensurate with experience and certifications. Medical/Dental Insurance 100% paid for the employee. PTO policy which increases with tenure. 401 K Retirement with up to 4% company match. Microsoft and other approved certification tests 100% reimbursed. Technical training provided as required for company certification and customer needs. 

Room for advancement within the organization.
Must live within 25 miles of Florham Park, NJ

Salary: $60,000.00 - $65,000.00 per year DOE. References will be required after initial interview. 

Benefits:

• 401(k)
• 100% Dental insurance for employee
• 100% Health insurance for employee
• Short /Long Term Disability
• Life Insurance
• Paid time off

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