Technical Producer

Description of Role The Technical Producer role forms part of our Project Delivery team. You will oversee the design and development of new digital, video, and written content for one of our major clients. This will support guests' experience via direct interactions, content management systems, and tools for delivering demonstrations, events, and event spaces. This content will appear in new facilities as part of our overall delivery of experiential spaces and products. You will work with the Experience Design and Project Delivery teams and complement their strategic, cross‑functional work to maximize resources and productivity. The role requires robust project management and administration skills and an ability to work effectively and efficiently with multiple teams and vendors across multiple disciplines. Key Responsibilities Coordinate project meetings, prepare meeting agendas and minutes, monitor completion of agreed action items and project plan tasks, and maintain and monitor project costs and risks as required. Schedule all vendors to meet overall project deadlines as they relate to the commissioning process and first day of business, adapting schedules as required. Support teammates in their management of projects with content and technology deliverables. Track platform product releases and coordinate deployment activities. Coordinate dependencies among multiple teams designing, delivering and supporting products and projects. Provide end‑to‑end project leadership for the successful design and delivery of experiential installations within client event and experience spaces. Support your project team as technical subject matter expert on a range of experiential activations including, but not limited to, custom and off‑the‑shelf software tooling; cloud solutions; networking; security, privacy and compliance requirements; hardware and software components of creative technology; and the sequencing and dependencies of system commissioning. Manage, coordinate, and provide oversight for on‑site installation and management of external vendor‑provided components. Ensure the technical design intent for experiential activations is properly developed, refined, understood, documented, and fulfilled from concept through handover by leading design and production meetings, site visits, and reviewing deliverables, assuring the best design process is maintained throughout. Serve as a translator on behalf of the client to identify, plug, and/or escape gaps, conflicts, and misalignments. Work with key stakeholders to manage budgets for equipment, content, and development, and own this budget through design and development phases, installation periods, handover and close out. Review deliverables (written, visual, and technical) and provide feedback, flagging technical, financial, schedule, and experiential risks. Develop the approval and acceptance criteria and document key stakeholder approvals throughout the project timeline. Manage vendors in the development of design and production schedules, feeding key integration milestones into the master project schedule. Work with content creators and software developers to manage the development of all media, interactive content, and control interfaces. Oversee specialty fabrication vendors development of shop drawings and production of installations for placement in the field. Work with AV integrators, client infrastructure, and project management teams to ensure technical requirements are understood and successfully delivered. Participate in prototype reviews and playtesting to track and manage the expression of design intent, monitor, and pursue preliminary acceptances or rejections. Oversee commissioning and handover of space, software, content and activations. Work with the client's AV and operations teams, and external design agencies to develop the lifecycle and maintenance strategy, including the establishment of service level agreements. Support the development of Charcoalblue's services by contributing to the development and documentation of production processes. *This list is not intended to be exhaustive and may be subject to alteration over time. Skills & Qualifications Essential Skills Strong stakeholder management and negotiation skills. At least five (5) years of relevant work experience in Technical Production, Design Management, or Project Management in the environmental experiences industry or related field. Experience in exhibit design, architecture, or experiential design within themed entertainment, museums, creative/advertising agencies, or related fields. Excellent written, verbal, and presentation skills, including working knowledge of Google Workspace and Microsoft Office applications. Desirable Skills Software engineering experience is not required, but familiarity with some key principles will be advantageous: API use, open source/shared protocols, web‑based applications, object‑oriented development, software frameworks and platforms, User Interface Design, User Experience Optimization, general network architecture, cloud‑based data management systems, and specific programming languages such as HTML, C++, and Java. Ability to work in a collaborative and fast‑paced environment with a great degree of self‑motivation and initiative. Working knowledge of Agile and Waterfall project management techniques. Working knowledge of product life cycles, software and content development life cycles, design and construction project life cycles. Familiar with typical project management tools for scheduling, risk tracking, budgeting, etc. Experience in managing both design and delivery processes for physical installations and digital content. Direct experience with iterative design processes, rapid prototyping, and playtesting. Fundamental understanding of show control system design and approach. Ability to read and comprehend project technical documents, including but not limited to AV system drawings, engineering and architectural drawings, software architecture diagrams, wiring schematics, schedules, test reports, or commissioning documents. Interpersonal Skills Ability to work in a collaborative and fast‑paced environment with a high degree of flexibility, self‑motivation, and initiative. Detail‑oriented with the ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision. Able to work calmly and effectively under pressure. Ability to build relationships with colleagues, clients, vendors, stakeholders, and management. Working Hours The role is offered on an at‑will, non‑exempt basis at 40 hours per week. If you have the desire to work thirty‑two (32) hours per week, please specify in your cover letter and application. As an international organization, the needs of the business are such that this role requires flexibility in working hours (which can be variable from week to week) to facilitate project demands and maintain support across our global entities' varying time zones. Working hour patterns will be agreed with your line manager to suit your personal circumstances and the current project load. The role is subject to a three (3) month probationary period. Location We are currently working in a distributed hybrid model, meaning you will be able to work from your home (or other place of your choosing). Travel within the US and occasional travel internationally for projects and/or team building will also be required, with advance notice. Although the role is distributed, the successful applicant should be able and willing to travel to external meetings and our US studios as required with notice, including occasional attendance at the client's offices. It is preferable, but not required, for the successful candidate to be located in the New York Metro area, the East Coast United States, or willing to work hours aligned to Eastern Time. Benefits To support you in successful hybrid/distributed working, you will receive a laptop and any other associated IT peripherals required for the role upon you joining Charcoalblue. Following successful completion of your three‑month probationary period, you will be eligible to participate in our company benefits package, including: Contributions towards your home internet and utilities to enable you to work productively and comfortably. Eligible immediately to join our 401K plan (employee contributions only). Employer contributions begin after two (2) years of service. Eligible immediately for life insurance cover, Short Term Disability and you may take advantage of joining our FSA/Dependents' Care plans. Following successful completion of the insurance waiting period, you will be eligible to join our company healthcare plan for the duration of your employment. After completion of the three month probationary period, an allowance for live event tickets each month in line with our policy limits, to keep current with our industry. Charcoalblue operates a bonus plan which you will benefit from following successful completion of a three month probationary period. This is subject to the company's performance year‑on‑year and is not guaranteed. Regular check‑ins with your line manager to enable you to succeed in the role. Salary The salary range for this role is $102,000-$120,000 per year, based on a forty (40) hour working week. Please state your salary expectations in your cover letter in line with your experience. Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognize employees for their work. Equity, Diversity & Inclusion Overview We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community. Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice. We provide recruitment opportunities that are open to all and encourage applications from candidates of diverse backgrounds to ensure our global team reflects the clients we collaborate with and the communities we serve. Charcoalblue strives to provide an environment free from discrimination and is committed to ensuring that all clients and customers can access the services and products we offer, across our three regions. We believe that all individuals — employees and clients alike — are entitled to be treated with respect and dignity. #J-18808-Ljbffr Charcoalblue