Bank - Teller

Position: Teller Reports To: Bank Branch Manager Location: 501 Main Street, Memphis, TX 79245 Remote: No Exempt: Non‑exempt Compensation & Benefits: $16.82 - $18.72 hourly Bank19, a division of First Bank and Trust of Memphis, offers a comprehensive benefit package and paid time off for eligible employees. The benefit package includes Health, Dental and Vision Insurance; a Health Savings Account; a Flexible Spending Account; a Health Reimbursement Arrangement; Life and AD&D coverage; voluntary Short‑Term, Long‑Term Disability and Supplemental insurance. Eligible employees may also participate in a company retirement plan. Role Overview The Bank Teller is the primary point of contact for customers, providing excellent service in all phases of the transaction process. This role is crucial for ensuring the smooth daily operation of the branch and upholding the bank's commitment to exceptional customer service and financial integrity. You will manage customer transactions, handle sensitive financial information, and operate with a high degree of accuracy and professionalism. This position requires exceptional attention to detail, strong interpersonal skills, and the ability to thrive in a fast‑paced, customer‑focused environment. Essential Duties Process a high volume of routine bank transactions for customers, including deposits, withdrawals, transfers, loan payments, and cashing checks, ensuring accuracy and compliance with bank procedures. Provide high‑quality customer support, identifying customer needs and recommending appropriate bank products and services. Maintain and balance a cash drawer on a daily basis, promptly reporting any discrepancies. Embody and uphold the bank's core values, consistently conducting yourself with the highest level of professional and ethical standards in all interactions and responsibilities. Adhere to all bank policies, operational procedures, and regulatory requirements (e.g., Bank Secrecy Act, Anti‑Money Laundering). Serve as a system expert for transactional processing software, providing guidance and support to customers on self‑service banking options. Manage customer inquiries and resolve service‑related issues, escalating complex problems to the appropriate supervisor. Maintain the confidentiality of all customer financial information. Participate in required compliance training throughout the year as needed. Regular, reliable and predictable onsite attendance is an essential function of this role. Perform other duties as assigned. Experience & Education High school diploma or equivalent is required. Minimum of 6 months of cash handling experience is required. Minimum of 2 years of customer service experience is preferred. #J-18808-Ljbffr BANK19