Field Service Representative

Field Service RepresentativeAt Altra, we are on a never-ending journey to seek out opportunities to unlock potential in ourselves and others and to create a more diverse and inclusive running community. When we're all working together as the best versions of ourselves, we can feel empowered both individually and as a community.So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of people driven to discover more about ourselves and the world around us, Altra just may be the place for you.To learn more about our values and our culture, visit Altra Careers or will you do?A day in the life of a Field Service Representative at Altra looks a little like this.The Altra Field Service Representative (FSR) is a motivated self-starter responsible for executing seasonal go-to-market and service strategies across states of Maryland and Delaware (except Wilmington and Harper's Ferry, WV). This role drives brand growth, awareness, and sell-through by delivering impactful retail support, community engagement, and field activations.The FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra's presence in the market. This position reports to the Regional Field Service Manager.While this position is fully remote, the ideal candidate for this role will reside in the greater Baltimore area to better support their client base. This role requires frequent travel within the assigned territory, including attendance at consumer events, races, and expos, and may require evening and weekend work.Let's break down that day-in-the-life a bit more.Retail & Territory ExecutionSupport retail partners through in-person store visits, product demos, and sales floor engagementDeliver clear, engaging product presentations to educate and motivate retail staff and consumersImplement merchandising and promotional activations using product and point-of-purchase materialsExecute all in-field activities in alignment with seasonal go-to-market strategies and sales prioritiesCommunity & Brand EngagementBuild excitement and awareness for Altra by engaging retail and community partnersRepresent Altra at local and select national events, races, and exposSupport consumer trial and education through community activations and experiential opportunitiesFoster meaningful, long-term relationships that drive advocacy and repeat sell-throughCollaboration & Strategic PartnershipPartner with Sales Representatives to develop and execute effective service plans for the territoryCollaborate with Field Service teammates to design and deliver impactful education initiatives and activationsServe as the "eyes and ears" of the business by gathering and sharing insights on product performance, competitor activity, and industry trendsOperational ExcellenceComplete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly)Maintain organization, readiness, and professional presentation of all field assets and demo footwearManage travel, expenses, promotional materials, and product seeding with fiscal responsibilityConsistently meet deadlines for projects, reports, and action itemsWhat do you need to succeed?We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you'll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 1+ year of specialty retail experience (run or outdoor specialty preferred) and 2+ years of marketing, sales, or field service experience.The foundation skills you will need in this position are:Knowledge & CapabilitiesFamiliarity with the Altra product lineExperience fitting and selling technical footwearStrong time management, planning, and organizational skillsExcellent written and verbal communication skillsAbility to work independently while collaborating effectively with a teamProficiency in Microsoft applications (including Outlook)Self-motivated, proactive, and driven to take initiativeReliable transportationNow WE have a question for YOU.Are you in?