Dispatcher / Customer Service

Job Description Job Description We are looking for Customer Service Reps to help in our Dispatch and Reservations departments. Bilingual preferred but not required. This position will carry out day-to-day functions of our Dispatch/ Reservations and assisting clients with exceptional customer service.
RESPONSIBILITIES
Handle incoming and outgoing customer service calls and emails.
Accurately enter customer reservations request and changes.
Resolve common customer concerns and issues.
Logistics & Booking reservations nationwide.
Manage multiple tasks in a time sensitive environment.
Monitor service progress and communicate updates to customers, addressing any concerns or changes promptly.
Assign and schedule work to chauffeurs in order to efficiently fulfill daily bookings
Track and code status of trips to ensure timely and accurate trip completion
Manage multiple tasks in a time sensitive environment
Provide support to reservation agents as needed
Creating transportation itineraries for clients and booking agents
Function as a customer support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution
Must understand: pricing, vehicle types, travel times, airport procedures and codes, affiliate network.
EDUCATION & EXPERIENCE
Education - minimum high school diploma, GED or equivalent
Ability to function at high performance level under tremendous pressure
Exceptional multi-tasking abilities
Dispatch experience preferred
Demonstrated proficiency in complex map reading
Expert navigational understanding of greater metropolitan and outlying areas
Strong customer service/support and problem resolution skills required
Strong communication skills, both oral and written, required
Strong attention to detail and process required
Solid judgment skills and sense of urgency required
Experience in a fast-paced, mission-critical environment a plus
Physical Demands:
Primarily remains in a stationary position
Primarily operates a computer and other small office equipment (calculator, binding machine)
Frequently moves about inside the office to access printers, copiers, fax
Frequently communicates, in English, with employees at all levels
Company Description ECS Transportation Group is based in Carrollton and is a full-service worldwide ground transportation company that has been around for over 20 years and founded on the belief that our clients time is their most important commodity.
For more information, visit our website at Company Description ECS Transportation Group is based in Carrollton and is a full-service worldwide ground transportation company that has been around for over 20 years and founded on the belief that our clients time is their most important commodity.\r\nFor more information, visit our website at