Patient Reception Rep - FT - Day - OB/GYN Langhorne PA

divh2Capital Health Medical Group Receptionist/h2pCapital Health is the regions leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region./ppCapital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates./ppThe listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time)./pp$17.00 - $20.85/ppScheduled Weekly Hours: 40/ph3Position Overview/h3ulliAnswers telephones promptly and courteously, while handling multiple phone lines. Routes patient calls efficiently and appropriately to appropriate area/individual./liliSchedules and cancels appointments using established office guidelines; Schedules patients for outpatient tests and surgeries according to CH policy./liliPrepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation./liliGreets all patients and visitors in a professional and welcoming manner. Informs patient of privacy policies and procedures; Informs patients of delays in physician schedules, assists with patient comfort while delayed./liliPerforms registration to ensure demographic and insurance information is accurate and complete. Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights as measured by Q/A and observation. Ensures all requirements and fields noted on check-in and check-out page are satisfied and complete./liliObtains copies of insurance cards, drivers license, authorizations, and referrals; cans or enters into system./liliCollects co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out according to policy./liliRefers patients to CBO staff regarding past due balances, questions and/or resolution./liliReviews and complies with Patient Account Notes and Appointment Notes in system; Accepts accountability for all Worklists/Boxes on dashboard or elsewhere based on assignment./liliConfirms charges / approves claim creations in system at Check-Out; Validates and submits appropriate claims for real time adjudication; Works Day End Review report and designated Tier-based HOLD Claim Worklists on a daily basis./liliSchedules follow-up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment./liliCompletes referrals and pre-authorizations as required./liliCreates a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily./liliPerforms clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics./liliPerforms other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed./li/ulh3Minimum Requirements/h3ulliEducation: High School diploma or equivalent./liliExperience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience./liliKnowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred./liliSpecial Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets./liliUsual Work Day: 8 Hours/li/ulh3Physical Demands and Work Environment/h3ulliFrequent physical demands include: Sitting/liliOccasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion/liliContinuous physical demands include: Talk or Hear/liliLifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs./liliSensory Requirements include: Accurate Near Vision, Accurate Far Vision, Moderate Depth Perception, Accurate Hearing/liliAnticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Dust/Particulate Matter/li/ulpThis position is eligible for the following benefits:/pulliMedical Plan/liliPrescription drug coverage In-House Employee Pharmacy/liliDental Plan/liliVision Plan/liliFlexible Spending Account (FSA)/liliHealthcare FSA/liliDependent Care FSA/liliRetirement Savings and Investment Plan/liliBasic Group Term Life and Accidental Death Dismemberment (ADD) Insurance/liliSupplemental Group Term Life Accidental Death Dismemberment Insurance/liliDisability Benefits Long Term Disability (LTD)/liliDisability Benefits Short Term Disability (STD)/liliEmployee Assistance Program/liliCommuter Transit/liliCommuter Parking/liliSupplemental Life Insurance/liliVoluntary Life Spouse/liliVoluntary Life Employee/liliVoluntary Life Child/liliVoluntary Legal Services/liliVoluntary Accident, Critical Illness and Hospital Indemnity Insurance/liliVoluntary Identity Theft Insurance/liliVoluntary Pet Insurance/liliPaid Time-Off Program/li/ul/div