Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will be based in Middletown, KY at the Middletown Branch. Job ID: R229602 Responsibilities Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. PNC employees take pride in our reputation and, to continue building upon that, we expect our employees to be: Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Core Competencies Accuracy and Attention to Detail Addressing Customer Needs Banking Products Digital Awareness Effective Communications Fraud Detection and Prevention Managing Multiple Priorities Matrix Management Problem Solving Understanding Customer Needs Work Experience Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No degree required. Certifications & Licenses No required certifications or licenses. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical, prescription drug, dental, and vision coverage; life insurance; short- and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; additional support for child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives. Paid time off varies by eligibility: maternity and/or parental leave; up to 11 paid holidays; 9 absence days; 15 to 25 vacation days; and additional leave based on years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say “Workday” for assistance. Please include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. All information will be kept confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or FINRA, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr