Principal Engineer - Digital Workplace

Principal Engineer- M365 
Location: This is a hybrid opportunity for Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a  Principal Engineer , you will be the first level of technical escalation for M365 & Intune. We will count on you to be an expert in M365 portal administration and very good understanding of license and subscription. Along the way, you will get to:

• Serve as the final escalation point for complex Microsoft 365-related incidents, problems, and service requests.
• Analyze, diagnose, and resolve critical issues impacting the availability and performance of Microsoft 365 services.    
• Design and implement advanced configurations in Microsoft Exchange Online, including hybrid deployments and advanced mail flow scenarios.  
• Perform mailbox migrations and implement high-availability solutions.  

What we’re looking for

• Experience: 8 to 14 years
• Roles and Responsibilities

1. First level of technical escalation for M365 & Intune.

2. SME, Shift lead. Shift supervision. Review INCs / SRs.

3. Expert in M365 portal administration and very good understanding of license and subscription.

4. Proficient in all Office 365 workload- Exchange Online, Teams, SPO & OneDrive.

• Desired skill set-

· Should be an expert of Azure Identity and authentication.

· Understanding of EXO, Intune, SPO, Azure AD , SSO, Teams, MDO , MDE, MS Purview , MS Viva

. Escalated Incident Resolution: - Serve as the final escalation point for complex Microsoft 365-related incidents, problems, and service requests.    - Analyze, diagnose, and resolve critical issues impacting the availability and performance of Microsoft 365 services.

· Advanced Exchange Online Management :  - Design and implement advanced configurations in Microsoft Exchange Online, including hybrid deployments and advanced mail flow scenarios. Perform mailbox migrations and implement high-availability solutions.

· SharePoint and OneDrive Expertise:  - Lead the resolution of complex issues related to SharePoint Online and OneDrive for Business, including data governance, compliance, and custom solutions.    - Provide guidance on optimal SharePoint architecture and document management strategies.

· Identity and Access Management :  - Architect and implement advanced identity and access management solutions using Azure Active Directory Premium features.    - Provide expertise in Conditional Access, Privileged Identity Management (PIM), and Azure AD Connect configurations. 

· Security and Compliance Leadership : - Design, implement, and manage advanced security measures within Microsoft 365, including Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and Azure Information Protection. Lead security incident response activities and investigations.

· Automation and Scripting Mastery : - Develop and implement advanced automation scripts using PowerShell or other scripting languages. Lead automation initiatives to streamline administrative tasks and enhance operational efficiency.

· Documentation and Knowledge Sharing: - Create and maintain comprehensive technical documentation, including architectural diagrams and best practices.Mentor and share knowledge with Level 1 and Level 2 support engineers.

Qualifications : BE/B.Tech Extensive experience in a Level 3 support role with a focus on Microsoft 365 services.
Certifications such as SC-300, MS-100 , MS-101, MS-700, ITIL are highly desirable.
Strong expertise in PowerShell scripting and automation.
In-depth knowledge of Microsoft 365 security and compliance features.
Proven experience in leading incident response and problem-solving initiatives.
Excellent communication , leadership, and collaboration skills.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambitious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.