Practice Assistant

Join to apply for the Practice Assistant role at Beth Israel Lahey Health Get AI-powered advice on this job and more exclusive features. Job Details Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt Job Summary Reports to Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers. Responsible for delivering high-quality patient service and supporting practice operations. Essential Responsibilities Greet patients and visitors courteously, maintaining privacy and confidentiality. Serve as a central communication point, responsive and accessible. Manage challenging situations effectively. Perform check-in, registration, scheduling, and verify demographic information per policies. Use computer systems to register patients, schedule appointments, and handle referrals and co-pays. Support patient flow, address issues proactively, and act as a liaison to ensure efficient service delivery. Maintain a clean, welcoming reception area, monitor signage, and ensure a calming environment. Contact maintenance when repairs are needed. Provide translation services in Spanish for patients and staff as needed. Required Qualifications High School diploma or GED Preferred: Medical Admin Assistant Certification 1-3 years of related experience Fluent in English and Spanish, with medical terminology proficiency Experience with computer systems, including web applications and Microsoft Office suite Competencies Effective written and oral communication skills Knowledge of healthcare policies and procedures Teamwork and respectful interaction Exceptional customer service and problem-solving skills Physical Requirements Sedentary work with occasional walking and standing. Ability to exert up to 10 pounds of force. All staff must be vaccinated against influenza and COVID-19. Additional Information Join a team of over 35,000 healthcare professionals making a difference. Equal Opportunity Employer/Veterans/Disabled. #J-18808-Ljbffr Beth Israel Lahey Health