Program Coordinator

Program Coordinator Location: Monmouth Medical Center, 300 Second Avenue, Long Branch, NJ 07740 Department: Patient Satisfaction Status: Part-Time Shift: Day Pay Range: $20.00 - $30.50 per hour Req #: 0000232103 The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview The Program Coordinator supports the delivery of services that promote a positive experience for patients and guests. The Program Coordinator collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns. Qualifications Required Bachelors Degree required Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting Exceptional customer service, phone etiquette and communication skills required Great listener; Ability to maintain confidentiality regarding sensitive information required Preferred Proficiency in Power Point, Microsoft Office, and Excel preferred General knowledge of HCAHPS preferred Proficiency in data management and other IT platforms preferred Essential Functions Serves as a central resource for information concerning patients rights and responsibilities, and ethical issues Facilitates investigations and resolution of patient grievances concerning the quality of care and service by providing a formal grievance mechanism Forms partnership with internal and external stakeholders to resolve complaints and grievances; leads efforts to collect, analyze and evaluate patient concerns Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns Responsible for meeting all regulatory regulations and standards Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated and essential duties are being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performance Facilitates patient and family meetings Serves as subject matter expert in Service Recovery Assists with promoting language access service utilization; attend unit specific Patient Experience meetings to share performance data, to educate staff, and enhance engagement and understanding of patient expectations, as well as how to fulfill those expectations Must be able to multitask, coordinating more than one event at a time Benefits Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer. #J-18808-Ljbffr